Terri Johnson
Ironton,OH
Summary
Responsible Server with 25+ years of experience and adaptable to fast-paced, changing restaurant environments. Enthusiastic team member possessing memorization skills and outstanding teamwork abilities. History of delivering fast service while working on feet for long periods of time and training incoming staff.
Overview
32
32
years of professional experience
Work History
Waitress
Peddler's Home Cooking
Ironton, OH
02.2002 - 01.2024
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Brought food and beverages to tables in a timely manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted with kitchen preparation during peak times as needed.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
- Prepared the set up and take down of the buffet in a timely manner.
Waitress
Plaza 52
Coal Grove, OH
01.1992 - 02.2002
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Bachelor of Science - Education
Ohio University
Ironton, OH04-2011
Skills
- Safe Food Handling
- Customer Service
- Supply Restocking
- Buffet Setup and Takedown
- Handling Complaints
- Team Collaboration
- Order Management
- Food Safety Understanding
References
References available upon request.
Timeline
Waitress
Peddler's Home Cooking
02.2002 - 01.2024
Waitress
Plaza 52
01.1992 - 02.2002
Bachelor of Science - Education
Ohio University
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