Terri Jones
Katy,TX
Summary
Qualified Answering Service Operator with expertise in managing high-volume inbound calls and delivering top-tier customer service. Efficiently handled client inquiries, resolved issues, and ensured seamless communication, contributing to operational success. Demonstrated proficiency in multi-tasking and active listening skills to enhance customer satisfaction.
Overview
38
38
years of professional experience
Work History
Office Manager
Hair to You by Carla
02.2012 - 04.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Manager
Beyond Bronze
01.1999 - 02.2012
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Answering Service Operator
Answering Specialists Of Houston
01.1986 - 01.1999
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
- Contributed to a positive work environment through effective collaboration and mutual support among team members.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
Education
High School Diploma -
Spring Branch Senior High School
Houston, TX05-1985
Skills
- Vendor engagement
- Bookkeeping
- Billing
- Staff hiring
- Workflow planning
- Compliance monitoring
- Customer relations
- Inventory control
Skills
- Customer service
Timeline
Office Manager
Hair to You by Carla
02.2012 - 04.2024
Office Manager
Beyond Bronze
01.1999 - 02.2012
Answering Service Operator
Answering Specialists Of Houston
01.1986 - 01.1999
High School Diploma -
Spring Branch Senior High School
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