Terri Jordan
Knightdale,NC
Summary
Knowledgeable and dedicated professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Trauma Tech/ Team Lead/Clinical Secretary /NA II
WakeMed Health & Hospitals
12.2007 - Current
- Provides appropriate secretarial and clinical support to patients/families and professional staff to ensure excellent customer-oriented service delivery
- Actively supports and incorporates Wake Med's Patient & Family Centered Care (PFCC) model by delivering exceptional patient care under the direction of the Registered Nurse and Providers
- Understands and demonstrates the needs of the organization and supports the mission, vision, values, and aspirational goals
- Document information in patient charts and communicated status updates to interdisciplinary care team
- Maintains strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statutes for data security
- Develops and supervises new hires by providing orientation, training, support, and direction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel and staff.
Administrative Assistant
Behavioral Health Services, WakeMed Health & Hospitals
01.2022 - 04.2022
- Provides general administrative support for the department
- Orders and maintains supplies, maintains the environment, equipment, and departmental systems such as Aegis and SharePoint
- Processes the mail and completes filing (coordinate/conduct filing, file tracking, and file storage)
- Provides administrative support for routine updates to departmental reports e.g., enters data, formats, prints and distributes reports
- Prepares written communications for the department and department leadership
- Maintains and processes departmental expense records, travel requests and requests for reimbursement
- Maintains timekeeping system time edits, staff schedules and position coverage as needed
- Delivers prompt and courteous response to needs and requests; ensures the highest quality of customer service and satisfaction by responding to feedback and promptly resolving any issues from staff, patients, and other customers
- Maintains calendar and schedule for departmental leadership and/or departmental resources such as a conference room and coordinate meeting planning, scheduling, logistics, set-up, and breakdown
- Prepares meeting agendas and takes meeting minutes
- Creates and follows just in time processes
- Creates and supports efficient workflow
- Provides support with onboarding of new employees, research, and license/certifications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Professional - Information Technology Security And Administration
MyComputerCareer.com
Raleigh, NC07.2020
Master of Science - Human Services Counseling Social & Community
Capella University
Minneapolis, MN12.2012
Bachelor of Science - Human Services Counseling
Old Dominion University
Norfolk, VA12.2003
Skills
- Data Entry/Documentation
- Team Building & Leadership
- Analytical & Problem Solving
- Microsoft Word, PowerPoint, Excel, and Outlook
- WebEx and Microsoft Teams
- Experience with EPIC, Lawson, Citrix, Rapid Connect, Perceptive and Soft ID
Certification
- Information Security Fundamentals
- Management and Leadership
- Intro to Microsoft Outlook
- Intro Systems Administration, Administrator Level 1 & 2 BLS for the Healthcare Provider
- NA I & NA II
- NC Notary Public
Timeline
Administrative Assistant
Behavioral Health Services, WakeMed Health & Hospitals
01.2022 - 04.2022
Trauma Tech/ Team Lead/Clinical Secretary /NA II
WakeMed Health & Hospitals
12.2007 - Current
Professional - Information Technology Security And Administration
MyComputerCareer.com
Master of Science - Human Services Counseling Social & Community
Capella University
Bachelor of Science - Human Services Counseling
Old Dominion University
- Information Security Fundamentals
- Management and Leadership
- Intro to Microsoft Outlook
- Intro Systems Administration, Administrator Level 1 & 2 BLS for the Healthcare Provider
- NA I & NA II
- NC Notary Public
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