Terri Justman

Summary

Accomplished Director of Conflict Resolution and Project Manager at Racine Neighborhood Watch, adept in strategic planning and relationship building. Skilled in budget management and decision-making, leading to significant operational cost reductions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Director Conflict Resolution/Project Manager, Client Services

Racine Neighborhood Watch

03.2007 - 09.2013

Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Negotiated favorable contracts with courts and clients.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.

Property Manager

National Church Residences

06.2002 - 11.2007

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with Hud/Fair Housing regulations.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Site Manager/Social Service Cord./Assistant Manager

Milwaukee County Dept. of Aging

09.1987 - 04.2002

Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Managed yearly working within yearly budget,
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Managed 23 site supervisors and up to 900 volunteers.

Education

Certification License Mediator /Teacher - Mediation

Marquette University

Milwaukee, WI

Skills

Relationship building
Strategic planning
Verbal and written communication
Decision-making

Project management
Creativity and innovation
Budget management

Timeline

Director Conflict Resolution/Project Manager, Client Services

Racine Neighborhood Watch

03.2007 - 09.2013

Property Manager

National Church Residences

06.2002 - 11.2007

Site Manager/Social Service Cord./Assistant Manager

Milwaukee County Dept. of Aging

09.1987 - 04.2002

Certification License Mediator /Teacher - Mediation

Marquette University

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