Terri-Kay James
Carrollton,MS
Summary
Highly motivated and versatile professional with extensive experience in various customer service settings. Strong attention to detail and ability to prioritize tasks in fast-paced environments. Excellent communication and interpersonal skills, enabling effective collaboration with multidisciplinary teams. Seeking a challenging position where I can apply my diverse skill set and contribute to the success of the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cleaning Crew Supervisor & Sales
SCC
09.2022 - Current
- Trained and mentored all new housekeeping personnel to maximize quality of service and performance.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Met new and existing customers to review current services and expand sales opportunities.
Insurance Claims Adjuster Assist
TJ Adjusting Services
12.2020 - Current
- Assist claims adjusters with reviewing and processing insurance claims accurately and efficiently
- Assist in coordinating and scheduling appointments for adjusters to assess damages and collect information
- Review claim information and policy details to determine coverage and eligibility
- Investigated & analyzed claim data and documents to identify patterns, trends, and potential fraud indicators
- Communicate and collaborate with external parties, such as insurance agents and attorneys, as needed
- Address customer concerns and provide updates on the status of their claims
- Prepared summaries of damage, payments, and policy coverage.
Event Organizer
Southern Design Group
04.2019 - 02.2024
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized social media to promote events and increase attendance.
Heavy Equipment Operator
Triple M Construction
02.2017 - 07.2020
- Used equipment to complete jobs quickly & effectively
- Loaded and moved materials for projects
- Assisted other construction employees with tasks
Fine Dining Server/Banquet Bartender
Crystal Grill, Yanni's, Flight Restaurants
03.2006 - 03.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Legal Secretary
Upshaw Williams Law
10.2012 - 12.2015
- Assisting lawyers and paralegals in preparation of legal documents, such as briefs, pleadings, appeals, contracts, and agreements
- Maintaining and organizing case files, records, and other legal documents
- Managing attorney calendars, coordinating meetings, and scheduling appointments
- Handling incoming and outgoing correspondence, including mail, email, and faxes
- Conducting legal research as directed, including gathering and analyzing relevant case law and statutes
- Drafting and proofreading legal documents and correspondence
- Assisting in the preparation for trial, hearings, and other legal proceedings
- Coordinating the filing of legal documents with courts and administrative agencies
- Interacting with clients, opposing counsel, and outside vendors in a professional and courteous manner
Leasing Manager
VanMeter Company
05.2005 - 08.2015
- Managing and overseeing all leasing activities for properties
- Marketing and advertising available units to attract potential tenants
- Screening and qualifying prospective tenants
- Conducting property tours and showcasing available units
- Negotiating lease terms, rental rates, and other leasing agreements
- Preparing and executing leasing documents
- Handling tenant inquiries, requests, and complaints
- Collaborating with property management and maintenance teams to ensure tenant satisfaction
- Monitoring market trends and competition to inform pricing and promotional strategies
Certified Pharmacy Technician & DME Sales
Polks Drugs & DME
11.2008 - 08.2010
- Prescription Processing: Accurately and efficiently process and fill prescription orders, including verifying patient information, dosage instructions, and potential drug interactions
- Inventory Management: Monitor and maintain adequate stock levels of medications and supplies, conducting regular inventory checks and assisting with restocking orders
- Insurance Claims and Billing: Assist with insurance claims and billing procedures, including processing reimbursement requests and coordinating with third-party payers
- Customer Service: Provide friendly and professional customer service to patients, answering questions, providing medication advice, and handling any concerns or complaints
- Compliance and Safety: Adhere to all relevant laws, regulations, and safety protocols, particularly in regards to controlled substances and patient privacy
- Technical Skills: Proficiently use pharmacy software systems and technology for prescription processing, inventory management, and insurance claims
- Attention to Detail: Display strong attention to detail to accurately prepare prescriptions, perform calculations, and verify dosage instructions
Education
Insurance Claims Adjuster Certification -
Adjuster Pro
Mobile, AL04.2025
Associate Degree - Paralegal Studies
Mississippi Delta Community College
Moorhead, MS05.2008
High School Diploma -
Carroll Academy
Carrollton05-2006
Skills
- Sales
- Property leasing
- Legal Drafting & Research
- Microsoft Office
- Event service
- Customer service
- Marketing communications
- Project planning
Certification
- Certified Notary Public, 05/01/20, Present
Timeline
Cleaning Crew Supervisor & Sales
SCC
09.2022 - Current
Insurance Claims Adjuster Assist
TJ Adjusting Services
12.2020 - Current
Event Organizer
Southern Design Group
04.2019 - 02.2024
Heavy Equipment Operator
Triple M Construction
02.2017 - 07.2020
Legal Secretary
Upshaw Williams Law
10.2012 - 12.2015
Certified Pharmacy Technician & DME Sales
Polks Drugs & DME
11.2008 - 08.2010
Fine Dining Server/Banquet Bartender
Crystal Grill, Yanni's, Flight Restaurants
03.2006 - 03.2016
Leasing Manager
VanMeter Company
05.2005 - 08.2015
Associate Degree - Paralegal Studies
Mississippi Delta Community College
Insurance Claims Adjuster Certification -
Adjuster Pro
High School Diploma -
Carroll Academy
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