Terri Kelley

• Provided support during audits, reconciling financial statements and supplying necessary documentation for review.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Participated in cross-functional projects, providing subject matter expertise on accounts payable processes and contributing to overall process improvements within the organization.
• Streamlined accounts payable processes by implementing automated invoice processing and payment systems.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Handled day-to-day accounting processes to drive financial accuracy.
• Maintained good working relationships with vendors and resolved disputes.
• Conducted thorough analysis of aged payables reports to identify potential issues and recommend corrective actions to management.
• Registered transactions and data on accounting database to track history and safeguard information.
• Supported budgeting process by providing historical spend data analysis to inform future projections accurately.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Enhanced vendor relationships through timely communication and effective resolution of discrepancies in billing statements.
• Organized and maintained filing system for accounts payable documentation, ensuring easy access to relevant information when needed.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Implemented an electronic document management system for better organization and retrieval of invoices and related documents.
• Stored office and client records on secured server to prevent data losses, conducting regular backups.
• Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
• Inspected account books and recorded transactions.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Reviewed and submitted purchase orders for equipment, supplies and professional services.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Calculated and reported on sales commissions.
• Checked W-9 forms for completeness and accuracy.
• Prepared vendor invoices and processed incoming payments.
• Reduced late payment fees by consistently meeting payment deadlines through efficient prioritization of invoices.
• Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
• Evaluated financial records to detect errors and discrepancies.
• Communicated with vendors to resolve discrepancies impeding payments.
• Assisted manager in conducting internal audits to analyze findings.
• Entered figures using 10-key calculator to compute data quickly.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Handled sensitive employee expense reimbursements in a discreet manner while adhering to established corporate policies regarding allowable expenditures.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Assisted in the development of a comprehensive accounts payable policy to establish standardized procedures across the organization.
• Contributed to company-wide cost reduction efforts by identifying opportunities for early payment discounts or more favorable terms with vendors.
• Learned and adapted quickly to new technology and software applications.
• Passionate about learning and committed to continual improvement.
• Proven ability to develop and implement creative solutions to complex problems.

• Assisted managers, co-workers, and vendors with day-to-day operational requirements
• Monitored all incoming and outgoing pallets, performing quality control
• Practiced strict adherence to safety precautions
• Performed product picking duties needed to field the line
• Document and report on all damaged products using appropriate paperwork and procedures
• Oversee integrity and accuracy of all products leaving warehouse during active shifts.
• Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Implemented data-driven decision-making strategies, improving overall business performance.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Processes a variety of documentation associated with department operations, per established procedures and within designated time frames distributes documentation or retains records as appropriate
• Performs customer service functions; aids and information related to city services, fees, procedures, forms, accounts, or other issues; responds to routine questions, complaints or requests for service; initiates problem resolution; prepares work orders and dispatches service crew as needed
• Performs a variety of bookkeeping functions, such as balancing payments, recording journal entries, balancing accounts, monitoring budget accounts, compiling/balancing reports, researching financial discrepancies, posting financial data, and maintaining financial records
• Prepares or completes various forms, reports, or other documents
• Performs data entry functions by keying data into computer system; enters, retrieves, reviews, or modifies data in computer database; verifies accuracy of entered data and makes corrections as appropriate; utilizes word processing, spreadsheet, database, accounting, or other software programs
• Operates a variety of machinery, equipment and tools associated with department activities.
• Updated general ledger with latest entries.
• Strengthened internal controls by reviewing processes, identifying gaps, and proposing improvements to safeguard against fraud or mismanagement of funds.
• Analyzed financial statement discrepancies, identifying issues, and recommending corrective actions to prevent future occurrences.
• Successfully managed multiple high-stakes projects concurrently, consistently meeting deadlines while maintaining exceptional attention to detail and quality control.
• Developed financial models to assess and analyze financial performance of clients.
• Contributed significantly towards cost-saving initiatives through meticulous analysis of expenses patterns and identification of areas ripe for optimization.
• Collected and reported monthly expense variances and explanations.
• Trained new employees on accounting principles and company procedures.
• Enhanced financial transparency by creating user-friendly dashboards that displayed key performance indicators for easy tracking and decision-making support.
• Diminished outstanding debts by analyzing accounts for issues.
• Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
• Cooperated with senior leaders to create operating budgets and initiate financial planning.
• Oversaw accounting team in servicing diverse clients.
• Evaluated and improved financial records to make important business decisions.
• Completed year-end closing processes with controllers and external auditors.
• Provided timely and accurate financial reporting to senior management, enabling informed decision-making based on reliable data.
• Provided journal entries and performed accounting on accrual basis.
• Reviewed documents and accounts for discrepancies and resolved variances.
• Expedited payroll and invoicing by streamlining billing systems.
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
• Reconciled accounts and created documents for monthly closure procedures.
• Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.

• Supervise staff assign and monitor clerical and secretarial functions
• Reconciled, reviewed, and processed invoices, verified prices, allowances and payment terms
• Journalized and posted transactions, prepared trial balance sheets, adjusted records and closed entries
• Prepared financial reports and produced reconciliation statements
• Reviewed sales contracts and purchase orders, determined eligibility for credit and applied credit to customer accounts, processed information for management and generated credit slips
• Maintained responsibility for issuing checks on automated systems.

• Organized information for individual employees and clients
• Payroll and record keeping for sub- contractors
• Create spreadsheets and presentations for corporate executives
• Purchased office equipment and supplies – contacted vendors and subcontractors
• Established and implemented administrative policies and procedures for the office
• Filed and recorded corporate documentation, electronic files, inventories, and reports
• Collect completed work orders from maintenance teams (mechanical and electrical) and input comments and/or data on each work order in Maximo
• Communicate with system owners about work order action items and planning with part needs
• Communicate with the preventative maintenance (PM) coordinator on changes and updates to PM work orders as indicated by the maintenance teams
• Wrote corrective condition reports (CRs) based on work order comments.

• Recruit staff and schedule Welders, Pipefitters, Laborers and Electricians for jobsite testing
• Answer phone calls and greet visitors per manager directions; handle routine items, pass others on to supervisors
• Assist with maintaining manager calendars; schedule/confirm meeting dates, etc
• Prepare documents for hiring or terminating employees
• Verify accuracy of foreman reports and other data required for processing payroll and other reports
• Compare vendor invoices to purchase orders for verification, code for accounting and place invoices in line for payment
• Oversee daily outgoing and incoming mail and package shipment
• Set up and maintain filing systems
• Order and maintain appropriate supply of office supply stock
• Coordinate and compose correspondence and administrative items for manager's signature
• Perform administrative duties for additional staff
• Assist in preparation of billings for the project
• Assist other administrative staff
• Perform additional assignments per supervisor's direction.

• Staffing for healthcare facilities, providing registered nurses, CNAs, LPNs, LVNs, and other healthcare professionals for local hospitals and nursing homes
• Offered customer service on daily basis in team oriented and fast paced environment
• Demonstrated multitasking abilities
• Displayed professionalism and time management skills by working with an outgoing team
• Established superb relationship with clients
• Carried out marketing and sales strategies and activities to prospective and interactive customers
• Screened, recruited and tested interviewing candidates.

• Manage, audit, hire and train employees in all designated areas
• Develop marketing, sales and communication strategy for area to help meet financial goals
• Review operating results of center daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses
• Ensure procedures outlining opening, closing, banking, collection, audits and other company policies are followed daily
• Ensure compliance with Federal, State, and local laws
• Control cash flow, balancing and audits while maintaining LP standards
• Maintain company standards as related to staffing, operations, marketing, and collections.

• Create, make entries, update, verify, maintain and closeout an aviator’s flight logbook
• Prepare flight-related summaries and reports
• Prepare and package NAVFLIR sheets for mailing to the National Naval Records Center.VT-07/09 Create, make entries, update, verify, maintain and closeout an aviator’s flight log book.

provide single manning coverage, monthly survey, notification of FIST changes create Stan, instructor rating, maintain correspondence posting Qualification dates, grading re stan test and assisting customers with additional questions.

• Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
• Increased efficiency by streamlining filing systems and organizing important documents.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Processed documents and materials to disseminate information to appropriate parties.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Compiled and analyzed data to produce reports.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
• Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Coordinated and scheduled meetings and appointments.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Processed incoming and outgoing mail and packages according to established procedures.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Produced high-quality communications for internal and external use.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.
• Supported staff on special assignments and ad hoc projects.
• Booked and prepared meeting rooms, making arrangements for availability of refreshments.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Edited and proofread documents for accuracy and completeness.
• Managed tax drawers, resolved variances and filed company receipts.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided meeting support by taking minutes and dictations.
• Monitored and tracked budgets and expenses.
• Input data into spreadsheets and databases.
• Created and maintained detailed records of all office activities.
• Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
• Edited documents to keep company materials free of grammar errors.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Issued invoices and followed up on outstanding payments to remind clients to pay on time.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
• Interacted with customers by phone, email, or in-person to provide information.
• Utilized office management software to record and track customer information.
• Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.

• Obtain detailed assignment information from customers and utilize it to provide effective customer service
• Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for assignments
• Administer the training of temporary employees to upgrade their skills for assignments
• Fill customer work orders with qualified temporary staff
• Monitor temporary employee attendance and performance using the phone and Quality Performance Program
• Troubleshoot to resolve the problems or complaints of customers and temporary staff
• Coach and Counsel Temporaries to ensure quality performance and job satisfaction
• Implement company award programs to recognize the good performance of temporaries
• Answer telephone to provide desired information for customers and temporary employees
• Maintain customer and temporary employee records to ensure completeness and accuracy.

• Responsible for the recruitment and training of customer service representatives
• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures
• Successful account retention record of 98%
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
• Improving customer service based on client feedback through the development of new policies and procedures
• Successfully handled all public relations issues
• Generated repeat business through successful client follow-up.