Hi, I’m
Terri Larsen
Midland Park,NJ
Summary
Versatile employee with outstanding skills in prioritizing and completing tasks in a wide variety of environments. Highly organized and diligent with good leadership & interpersonal skills.
Overview
25
years of professional experience
1
Certification
Work History
Veolia North America
T&D Senior Yard Person
12.2017 - Current
Job overview
- Conduct detailed inspections of locomotives to ensure safe use.
- Coordinate with transport companies for timely delivery of goods minimizing delays.
- Maintain excellent relationship with vendors to endure material is shipped in timely manner.
- Manage material for water main projects, emergencies.
- Works closely with Engineers and contractors for water main replacement program.
- Works closely with New Business to ensure material needed for new service lines in available for contractors.
- Works with Procurement regarding price management, new vendors, and inventory.
- Purchasing of all material for the storeroom, construction yard, T&D employee tools, machines, and office.
- Coordinate repairs for vehicles, machines and building maintenance.
- Manage inventory and supervise inventory counts.
- Collaborated with team members to achieve project deadlines while maintaining high-quality standards.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
SUEZ
Customer Service Representative
05.2003 - 05.2017
Job overview
- anaged payments from Customers throughout all of Rockland County, NY.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled collections operations, payment plans, and working with the State of NY to assist customer in need of assistance.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Arc-Com Fabrics, Inc.
Human Resources Dept. Front Desk
06.1999 - 05.2003
Job overview
- Assisted with writing company announcements for company newsletter.
- Liaison between Mill Representatives and Design Dept.
- Assisted in resolutions of employee complaints and grievances successfully through mediation and collaboration.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into workplace culture.
Education
Quinnipiac UniversityHamden, CT
No Degree from Communications
Skills
- Equipment Operation
- Operational Reporting
- Work independently
- Supply Inventory Management
- Yard & Warehouse Operations
- Heavy Equipment Operation
- Organizational Skills with Attention to Detail
- Decision-Making
- Remote Office Availability
- Interpersonal Communication
- Analytical and Critical Thinking
- Data Entry
- Supervision and leadership
Certification
- State of NY, Department of Health, grade D-Distribution System Water System Operator (9-24-2020-current)
- State of NJ Commercial Drivers License
Timeline
T&D Senior Yard Person
Veolia North America
12.2017 - Current
Customer Service Representative
SUEZ
05.2003 - 05.2017
Human Resources Dept. Front Desk
Arc-Com Fabrics, Inc.
06.1999 - 05.2003
Quinnipiac University
No Degree from Communications
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