Summary
Overview
Work History
Education
Skills
Timeline
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Terri LeBlanc

Dayton,OH

Summary

Proven leader in retail and customer service, adept at enhancing customer experiences and streamlining operations for improved store performance at Family Dollar. Excelled in team management and mentoring, significantly boosting staff efficiency and morale. Skilled in loss prevention and store organization, demonstrating a keen eye for detail and a commitment to excellence.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Family Dollar
06.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Kitchen Prep Cook

Marilyn.s Grill
02.2017 - 01.2019
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Contributed to a positive team environment through effective communication and collaboration with staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
  • Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
  • Reduced food waste by effectively managing ingredient inventory and rotating products as needed.
  • Ensured timely completion of prep tasks, enabling smooth service during peak hours.

Customer Service Representative

InfoCision Management Corporation
02.2007 - 03.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Teller

West Dayton Currency Exchange
03.1999 - 07.2007
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.

Education

No Degree - Social Work

Sinclair Community College

No Degree - Business Management

Southwestern College of Business
Dayton, Oh

Assistant Nurses Aide Training -

Loongfellow Assistant Nursing Training Program
Dayton, OH
05.1997

GED -

Baker High School
04.1992

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management
  • Team Management
  • Employee Scheduling
  • Upselling and Cross Selling
  • Pricing and Markdowns
  • Mentoring and Coaching
  • Display Setup
  • Loss Prevention

Timeline

Assistant Store Manager

Family Dollar
06.2021 - Current

Kitchen Prep Cook

Marilyn.s Grill
02.2017 - 01.2019

Customer Service Representative

InfoCision Management Corporation
02.2007 - 03.2009

Teller

West Dayton Currency Exchange
03.1999 - 07.2007

No Degree - Social Work

Sinclair Community College

No Degree - Business Management

Southwestern College of Business

Assistant Nurses Aide Training -

Loongfellow Assistant Nursing Training Program

GED -

Baker High School

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Terri LeBlanc