Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terri Lee

Laurel,MD

Summary

The objective is to always do my absolute best in making sure all customer concerns are met. I also can adapt to any work place situation, and I am always looking to grow and advance within any company/facility applied for. Talented Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval, enhance storage procedures, reduce physical storage needs and maintain information security. Skilled at researching and resolving discrepancies. Well-organized House Cleaner with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Air Associate

Amazon
10.2021 - Current
    • Reviewed incoming mail for proper date, postage and barcode scans.
    • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
    • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
    • Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
    • Used automated mail processing equipment to sort and collate mail.
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Utilized physical strength to move mail and packages of varying sizes and weights.
    • Followed safety protocols while handling and sorting mail for personal safety purposes.
    • Inspected mail for damages and took appropriate action to deliver in good condition.

House Cleaner

Cleaning Authority
01.2020 - 09.2020
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs
  • Changed bed linens and collected soiled linens for cleaning
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Emptied trashcans and transported waste to collection areas
  • Engaged with guests on room requirements and amenities to promote overall satisfaction

Administrative Assistant

Oak Manor, Holy Cross Sanctuary
11.2018 - Current
  • Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing.
  • Coordinates and maintains records for staff office space, phones, company credit cards and office keys.
  • Creates and modifies various documents using Microsoft Office, and provides excellent customer service skills to all guests, and residents in a facility.
  • Executed record filing system to improve document organization and management
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy

RECEIVING ASSOCIATE

Burlington Coat Factory
04.2013 - Current
  • Unloading the trucks, as well as taking the merchandise out.
  • Putting the merchandise in bins so that it can be tagged and censored.
  • Hanging the merchandise up on the racks so that they can be distributed out onto the sales floor.
  • Sweeping up work area at the end of shift.
  • Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day

DINING SERVER

Holy Cross Sanctuary
03.2014 - 10.2018
  • Setting trays.
  • Serving residents.
  • Preparing Snack.
  • Stocking up milk and juice.
  • Washing dishes.
  • Cleaning up work station, and bringing trays /carts down to be cleaned off and prepared for the next day.
  • Supported needs of 100- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality

UNO's Chicago Grill
07.2012 - 07.2012
  • Greet guests and seat them at tables or in waiting areas.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Assign patrons to tables suitable for their needs.
  • Receive and record patron's dining reservations.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customer's concerns are addressed.
  • Operate cash registers to accept payments for food and beverages.

Toys R Us/Babies R Us, United States CASHIER
11.2011 - 01.2012
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishment.
  • Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Resolve customer complaints.
  • Answer customer's questions and provide information on procedures or policies.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Process merchandise returns and exchanges.
  • Stock shelves, and mark prices on shelves and items.
  • Offer customers carryout service at the completion of transactions.

LEAD TEACHER

KinderCare Learning Center
03.2009 - 12.2010
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
  • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
  • Establish and enforce rules for behavior, and procedures for maintaining order.
  • Read books to entire classes or to small groups.
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
  • Observe and evaluate children's performance, behavior, social development, and physical health.
  • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.
  • Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
  • Prepare materials and classrooms for class activities.
  • Teach proper eating habits and personal hygiene.
  • Serve meals and snacks in accordance with nutritional guidelines.
  • Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
  • Adept teaching methods and instructional materials to meet students' varying needs and interests.
  • Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
  • Demonstrate activities to children.
  • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
  • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
  • Prepare reports on students and activities as required by administration.
  • Organize and label materials and display students' work in a manner appropriate for their ages and perceptual skills.
  • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
  • Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs.
  • Attend staff meetings and serve on committees as required.
  • Meet with other professionals to discuss individual students' needs and progress.
  • Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.
  • Select, store, order, issue, and inventory classroom equipment, materials, and supplies.

Kiddie Academy
03.2007 - 03.2008
  • Assisting teachers with the cleaning.
  • Helping with lesson plans.
  • Doing indoor/outdoor activities.
  • Writing up daily sheets for the parents informing them of their child's day and behavior.

Education

Certification - Phlebotomy

School of Phlebotomy
Baltimore, MD
06.2021

No Degree - Sonography

Howard Community College
Columbia, MD

Completed coursework towards N/A -

Anne Arundel Community College
Hanover, Maryland

High School Diploma -

Laurel High School
Laurel, Maryland
05.2008

Skills

  • Appointment Coordination
  • Verbal and Written Communication
  • Research and Analytical Skills
  • Supply Inventory Control

Certification

Certified in CPR/First-Aid

  • Certified Learning Ambassador, Amazon Air - 2021-2022

Timeline

Air Associate

Amazon
10.2021 - Current

House Cleaner

Cleaning Authority
01.2020 - 09.2020

Administrative Assistant

Oak Manor, Holy Cross Sanctuary
11.2018 - Current

DINING SERVER

Holy Cross Sanctuary
03.2014 - 10.2018

RECEIVING ASSOCIATE

Burlington Coat Factory
04.2013 - Current

UNO's Chicago Grill
07.2012 - 07.2012

Toys R Us/Babies R Us, United States CASHIER
11.2011 - 01.2012

LEAD TEACHER

KinderCare Learning Center
03.2009 - 12.2010

Kiddie Academy
03.2007 - 03.2008

Certification - Phlebotomy

School of Phlebotomy

No Degree - Sonography

Howard Community College

Completed coursework towards N/A -

Anne Arundel Community College

High School Diploma -

Laurel High School

Similar Profiles

CREATE PROFILE
Terri Lee