Adept at navigating complex routes and ensuring timely deliveries, I significantly enhanced customer satisfaction during my tenure at Executive Transportation. My expertise in route planning and defensive driving, coupled with exceptional customer service skills, fostered positive client relationships and a commendable driving record.
Hi, I’m
Terri Lemerand
Driver
Saint Helen,MI
Summary
Overview
5
years of professional experience
Work History
Executive Transportation
Driver
08.2019 - Current
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- City and non-city driving
- Defensive driving
- Vehicle inspection
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Vehicle inspections
- Route management
- Transportation
- Traffic law observation
- Vehicle maintenance
- Commercial driving
- Inclement weather driving
- Passenger transportation
- Relationship building
- Accident prevention
- Adaptable driving techniques
- Schedule management
- Basic vehicle repairs
- Fuel efficiency
- Customer rapport
- Passenger assistance
- Appointment scheduling
- Attention to detail
- Conflict resolution
- Friendly and outgoing
- Verbal and written communication
- Map reading
- Traffic laws
- Passenger guidance
- Safe driving techniques
- Confidentiality
- Daily logging
- Passenger support
- Driving and transportation
- Continuous improvement
- Multitasking Abilities
- Interpersonal skills
- Self motivation
- Problem-solving abilities
- Passenger safety
- Vehicle maintenance and repair
- Critical thinking
- Decision-making
- Reliability
- Accident reporting
- Analytical thinking
- Chauffeurs license
Timeline
Driver
Executive Transportation
08.2019 - Current
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