Terri Lennae Coleman
Bedford,TX
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Bigs Bar and Grill
Bedford Tx
09.2024 - 03.2025
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Store Manager
Family Dollar
Grand Prairie, TX
10.2023 - 09.2024
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
FD Assistant Store Manager
Family Dollar
Arlington, TX
04.2019 - 10.2023
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Hold down store while Store Manager was on PTO, ensuring to maintain Excellent Store condition.
- Lead the Store team to ensure all assignments are completed on a daily basis
- Made schedules according to payroll budget
- Knowledge with hiring and recruiting
Server
Corner Bakery Cafe
Irving Tx
01.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma - undefined
Resolute Academy
Dallas, TX01.2018
Skills
- Cash Management
- Sales Strategies
- Documentation and Reporting
- Pricing Strategies
- Customer Service
- Verbal and Written Communication
- Store Opening and Closing
- Payroll Management
- Employee Supervision and Motivation
- Store Merchandising
- Multitasking and Organization
- Shift Scheduling
- Team Building and Leadership
- Policies and Procedures
- Training Management
- Goal Setting
- Management Team Building
- Focus and Follow-Through
- Recruitment and Hiring
- Decision Making
- Strong multitasking
- Team player attitude
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Cash register operation
- Alcohol awareness
- Food service
- Suggestive selling
- Food running
- Ordering procedures
- Safe food handling procedures
Certification
Tabc license
Food handlers
Timeline
Bartender
Bigs Bar and Grill
09.2024 - 03.2025
Store Manager
Family Dollar
10.2023 - 09.2024
Server
Corner Bakery Cafe
01.2022 - 08.2023
FD Assistant Store Manager
Family Dollar
04.2019 - 10.2023
High School Diploma - undefined
Resolute Academy