Terri Lipscomb-Nieves
Homestead,FL
Summary
Motivated professional offering Bachelors Degree. I add value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Enthusiastic Leasing Consultant with experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Camden Apartments
Pembroke Pines, FL
05.2023 - Current
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Conducted tours of available apartments, highlighting features and amenities.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Maintained accurate records of prospective renters, applications and leases.
- Inspect vacated units to determine necessary repairs or improvements prior to new occupancy.
- Responded to tenant requests for maintenance services in a timely manner.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Used conflict resolution skills to quickly resolve issues among residents.
Property Manager
Safeguard Operations, LLC
Miami , FL
10.2021 - 05.2023
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Received rent payments and tracked transactions in accounting software.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Used conflict resolution skills to quickly resolve issues among residents.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Assistant Manager
Safeguard Operations, LLC
Miami , FL
08.2020 - 10.2021
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Baker
Sweet Treats by Terri
Miami , FL
06.2014 - 08.2020
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Kept records of daily production numbers for each type of item produced.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Attended training sessions related to food safety procedures and techniques.
- Inspected finished products before packaging them up for sale.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Education
Bachelor of Science - Public Safety Management
Miami Dade College
Miami, FL04-2013
Associate of Arts - Crime Scene Technology
Miami Dade College
Miami, FL04-2011
Skills
- Lease Renewals
- Customer Service
- Clear Communication
- Resident Assistance
- Creative Problem-Solving
- Lease Agreements
- Relationship Building
- Team Collaboration
Timeline
Leasing Consultant
Camden Apartments
05.2023 - Current
Property Manager
Safeguard Operations, LLC
10.2021 - 05.2023
Assistant Manager
Safeguard Operations, LLC
08.2020 - 10.2021
Baker
Sweet Treats by Terri
06.2014 - 08.2020
Bachelor of Science - Public Safety Management
Miami Dade College
Associate of Arts - Crime Scene Technology
Miami Dade College
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