Terri L. Kelly
Hopkins
Summary
Fulfillment Manager/PIT Certified Results-driven leader with 25+ years in warehouse and supply chain management, consistently optimizing operations and efficiency. Proven expertise in logistics, inventory, and process improvement, delivering significant cost savings and achieving a 98% distribution confidence level. Six Sigma certified with a focus on team leadership and continuous improvements. Holds a BS in Business Administration.
Results-driven Operations Manager with a focus on logistics and supply chain management. Achieved a 20% increase in volunteer engagement and improved inventory tracking accuracy by 30%, driving operational efficiency in food distribution efforts.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager
Harvest Hope Food Bank
Columbia
06.2025 - 11.2025
- Direct all aspects of warehouse and logistics operations, managing the receiving, sorting, inventory, and distribution of millions of pounds of food annually to fight hunger across multiple counties.
- Spearhead both warehouse and fulfillment staff, manage hundreds of volunteers, fostering a culture of efficiency and safety while achieving a 20% increase in volunteer engagement.
- Implemented a new inventory management system that improved tracking accuracy by 30% and reduced food waste by 15%, ensuring resources were maximized for community benefit.
- Oversee a fleet vehicles, optimizing delivery routes to increase the number of partner agencies served by 25% and reduce fuel costs by 10%.
- Collaborate with cross-functional teams, including development and programs, to align operational goals with the organization's strategic mission and community outreach initiatives.
- Managed an annual operational budget of over $1.5 million, identifying cost-saving measures and providing detailed performance reports to senior leadership.
- Ensure full compliance with all food safety and sanitation regulations (AIB International, Feeding America, OSHA), maintaining a perfect safety record for three consecutive years.
Fulfillment Manager
Harvest Hope Food Bank
Columbia
01.2023 - 06.2025
- Improved food distribution efficiency by developing and implementing a streamlined workflow process, achieving a 98% distribution confidence level for 588,000 lbs. monthly and reducing waste by 28%.
- Drove 100% improvement in meal production efficiency for school-age nutrition programs by developing and optimizing a new workflow, ensuring USDA/FDA compliance and delivering 2,500/10,000 meals weekly (school year/summer). Managed a team of 30.
- Achieved a zero-accident record while leading 50 volunteers and meeting a 20% demand increase, serving 1,000 households weekly and an average of 133 agencies through robust safety protocols and communication.
- Drove a 28% increase in resource utilization and a 98% distribution confidence level by fostering collaboration and streamlining processes within 8 months, resulting in a 99% American Institute of Banking inspection score.
- Partnered with the Director of Fulfillment to develop strategic distribution plans for Summer Kids Cafe, Backpack Program, TEFAP, CSFP, and Emergency Food Pantry, achieving 100% on-time delivery to all program participants.
Teleperformance Retail Banking Specialist
Bank of America
Columbia
04.2022 - 11.2022
- Managed client deposit accounts, ensuring timely updates, account maintenance, and adherence to Bank of America's policies, resulting in a 15% reduction in account discrepancies and an increase in customer retention.
- Cultivated and strengthened relationships with international financial agents, proactively resolving account issues and delivering tailored solutions, leading to a 13% growth in cross-border transactions and enhanced client satisfaction.
- Monitored and tracked client deposit transactions, identifying potential discrepancies and mitigating fraud risks, which contributed to a 18% decrease in transaction-related issues over a six-month period.
- Delivered exceptional remote customer service, resolving complex issues efficiently and ensuring consistent satisfaction, which resulted in a 22% increase in client loyalty and positive feedback scores.
Senior Fabrication Trainer
Schneider Electric Fabrication
Columbia
10.2018 - 04.2022
- Led forklift and tugger training sessions for 10-15 new hires per quarter, including certification testing for sit-down and stand-up lifts, ensuring 100% compliance with safety standards and reducing accidents by over 90% upon becoming the lead trainer.
- Designed and delivered training programs for new and existing hires for CNC/AMADA, and TRUMPF fabrication operations, and blueprint readings and programming reducing onboarding time by 20% and errors by 10% through collaboration with leadership to assess and address training needs.
- Conducted weekly performance evaluations using the Situation-Behavior-Impact (SBI) model, providing personalized guidance to new hires, resulting in a 25% increase in production output within the first three months for all new hires.
Dock Lead
Universal Logistics Holdings (Nissan)
Nashville
06.2016 - 10.2018
- Led 30+ forklift operators to consistently unload 90-125 truckloads nightly, setting a new operational standard across all shifts with zero accidents.
- Reorganized loading dock processes, reducing unloading times by 20% and increasing throughput by 15%, resulting in a 25% boost in productivity and streamlined operations in line with company policies. This operational improvement directly supported the team's ability to consistently exceed performance metrics and efficiently integrate new hires.
Customer service
Walgreens
01.2013 - 01.2018
Shipping/Receiving Lead
Carlex
10.2013 - 06.2016
- Optimized inventory accuracy by performing daily and monthly cycle counts, managing the KANBAN system, and conducting quarterly audits, resulting in reduced stockouts and a 15% reduction in inventory discrepancies.
- Streamlined dock operations and product inspections by overseeing daily unloading, damage checks, and verification of production parts, while utilizing ERP systems to maintain accurate records for incoming and outgoing shipments, reducing delivery times by 10% and ensuring compliance with ISO 9001 quality standards.
Materials Management
Tampa General Hospital
Tampa
01.2011 - 10.2013
- Focused on ensuring the efficient and timely supply of equipment, materials, and inventory throughout the hospital to support patient care and operational needs.
Purchasing coordinator
Kindred Hospital
Tampa
05.2005 - 01.2011
Sheet Metal Mechanic
WLS Stamping
Tampa
02.1998 - 05.2005
- multi-functional role who seamlessly transitioned between detailed technical tasks (photo), speedy transactional duties (cashier), and active customer engagement/physical stocking (floor).
Education
Bachelor of Arts - Business Administration
Strayer University
Columbia, SCAssociates of Arts - Business Administration
Strayer University
Columbia, SCSkills
- Logistics and Supply Chain Management
- Procurement and Vendor Management
- ERP (Enterprise Resource Planning) Systems
- Warehouse Management Systems (WMS)
- Inventory Management
- Forklift Operation & Certification (Sit-down & Stand-up Lifts)
- Inventory Control & Cycle Counting
- Quality Control & Risk Management
- Contract Management
- Shipping & Receiving Procedures
- Employee Training and Development
- Data Analysis and Reporting
- Manhattan
- NetSuite
- WAERlinx
- KANBAN
- Leadership & Team Management
- Staff Training & Mentorship
- Communication & Collaboration
- Problem-Solving & Critical Thinking
- Customer Service Excellence
- Relationship Building & Client Retention
- Adaptability & Flexibility
- Conflict Resolution
- Strategic Planning & Decision Making
- Attention to Detail
- Time Management
- Multitasking in High-Stress Environments
Certification
- Six Sigma Black Belt Certification, International Six Sigma Institute
- Six Sigma Green Belt Certification, International Six Sigma Institute
Awards
President and Dean List (every quarter while attaining college degree)
Timeline
Operations Manager
Harvest Hope Food Bank
06.2025 - 11.2025
Fulfillment Manager
Harvest Hope Food Bank
01.2023 - 06.2025
Teleperformance Retail Banking Specialist
Bank of America
04.2022 - 11.2022
Senior Fabrication Trainer
Schneider Electric Fabrication
10.2018 - 04.2022
Dock Lead
Universal Logistics Holdings (Nissan)
06.2016 - 10.2018
Shipping/Receiving Lead
Carlex
10.2013 - 06.2016
Customer service
Walgreens
01.2013 - 01.2018
Materials Management
Tampa General Hospital
01.2011 - 10.2013
Purchasing coordinator
Kindred Hospital
05.2005 - 01.2011
Sheet Metal Mechanic
WLS Stamping
02.1998 - 05.2005
Bachelor of Arts - Business Administration
Strayer University
Associates of Arts - Business Administration
Strayer University