Terri Long-Cruz
Bethel,CT
Summary
Dynamic professional with a proven track record at Nuvance Health, excelling in customer service and problem resolution. Leveraged critical thinking to streamline billing processes, enhancing efficiency and accuracy. Recognized for teamwork and adaptability, consistently delivering results in high-pressure environments while maintaining attention to detail and compliance with industry regulations.
Dedicated professional with extensive experience in patient services and billing. Known for strong problem-solving and attention to detail, consistently enhancing patient experiences through effective communication and teamwork.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Cardiology Dept-Billing
Nuvance Health
Danbury, CT
11.2002 - 04.2026
- Facilitated patient check-in and registration processes, ensuring efficient workflow and positive experience.
- Oversaw appointment scheduling through electronic health record systems to enhance provider availability.
- Responded to patient inquiries, providing accurate information on services and insurance coverage options.
- Collaborated with healthcare teams to coordinate patient care and follow-up appointments effectively.
- Assisted in maintaining patient records, ensuring compliance with HIPAA regulations and accuracy of data entry.
- Supported billing processes by verifying insurance details and resolving discrepancies promptly.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Client Financial Analyst
Nuvance Health
Danbury, CT
11.2002 - 04.2026
- Analyzed client financial data to support decision-making and ensure compliance with regulations.
- Developed detailed reports on financial trends to enhance operational efficiency and client satisfaction.
- Collaborated with cross-functional teams to optimize budgeting processes and resource allocation strategies.
- Assisted in implementing new financial software, improving accuracy of data entry and reporting timelines.
- Conducted regular audits of financial records to identify discrepancies and recommend corrective actions.
- Trained junior analysts on best practices for data analysis and effective communication of findings.
- Led initiatives to streamline financial reporting processes, reducing turnaround time for month-end closing activities.
- Provided insightful recommendations for process improvements, contributing to overall business efficiency.
- Enhanced company profitability with thorough cost-benefit analyses.
- Maintained a high level of knowledge regarding industry trends and best practices, applying this expertise to daily work tasks.
- Participated in special projects as needed, contributing valuable analytical skills to drive successful outcomes.
Billing Customer Service Representative
Nuvance Health
Danbury, CT
11.2002 - 04.2026
- Resolved customer billing inquiries efficiently, ensuring accurate account management.
- Processed payments and adjustments, maintaining compliance with company policies.
- Assisted customers in navigating online billing platforms for improved user experience.
- Collaborated with departments to address complex billing issues promptly.
- Streamlined billing processes, reducing resolution time for common inquiries.
- Streamlined billing processes for improved efficiency and reduced errors.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Conducted regular audits of billing records to identify potential areas for improvement or error correction.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
- Actively participated in ongoing professional development opportunities, staying current with industry trends and emerging technologies related to billing systems.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Patient Service Representative
Nuvance Health
Danbury, CT
11.2002 - 04.2026
- Facilitated patient check-in and registration processes, ensuring efficient workflow and positive experience.
- Oversaw appointment scheduling through electronic health record systems to enhance provider availability.
- Responded to patient inquiries, providing accurate information on services and insurance coverage options.
- Collaborated with healthcare teams to coordinate patient care and follow-up appointments effectively.
- Assisted in maintaining patient records, ensuring compliance with HIPAA regulations and accuracy of data entry.
- Supported billing processes by verifying insurance details and resolving discrepancies promptly.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Education
No Degree - Paralegal Studies
Alameida Community College
Oakland, CASkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Dependable and responsible
Flexible and adaptable
Multitasking Abilities
Critical thinking
Organizational skills
Calm under pressure
Decision-making
Problem resolution
Additional Information
Bi-lingual. Portuguese
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Cardiology Dept-Billing
Nuvance Health
11.2002 - 04.2026
Client Financial Analyst
Nuvance Health
11.2002 - 04.2026
Billing Customer Service Representative
Nuvance Health
11.2002 - 04.2026
Patient Service Representative
Nuvance Health
11.2002 - 04.2026
No Degree - Paralegal Studies
Alameida Community College