Terri Lowe
Sacramento,CA
Summary
Dynamic employee candidate who brings a strong set of transferable skills that align well with the fast-paced, customer-focused environment at Costco. My background has equipped me with excellent communication and interpersonal abilities, allowing me to interact effectively with diverse individuals and provide exceptional customer service. I am highly organized, dependable, and skilled at multitasking—qualities essential for managing tasks such as stocking, assisting members, or working at the register. Years of classroom experience have honed my problem-solving skills, adaptability, and teamwork, all of which contribute to a positive and efficient work environment. Additionally, I am comfortable using technology and quick to learn new systems, making me a flexible and reliable addition to the Costco team
Overview
40
40
years of professional experience
Work History
Elementary School Teacher
Dry Creek School District -Antelope, CA and Elk Grove Unified School District
06.1996 - Current
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to create interdisciplinary projects enhancing student learning experiences.
- Utilized educational technology tools to support interactive learning activities.
- Engaged parents through regular communication regarding student progress and classroom activities.
- Participated in professional development workshops to enhance teaching skills and methodologies.
- Facilitated small group instruction tailoring lessons to individual student needs.
Sales Associate
Lens Crafters
01.1993 - 06.1996
- Developed strong product knowledge to assist customers effectively and enhance sales opportunities.
- Provided exceptional customer service to foster positive shopping experiences and build client loyalty.
- Collaborated with team members to achieve daily sales targets and maintain store performance standards.
- Managed inventory levels through regular stock checks, ensuring product availability for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Manager
Harkens Theaters
05.1993 - 01.1994
- Oversaw daily theater operations, ensuring efficient scheduling and staffing.
- Trained and mentored staff on customer service best practices, fostering a positive environment.
- Oversaw box office operations, managing ticket sales processes and ensuring accurate financial reporting.
- Enhanced patron experience through excellent customer service and timely resolution of issues or concerns.
- Conducted regular evaluations of staff performance, setting clear expectations and providing feedback for continuous improvement.
- Boosted employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities.
Fast Food Crew Member
Wendy's Restaurant
02.1986 - 08.1988
- Trained new team members on food safety and customer service protocols.
- Streamlined order preparation processes to enhance service speed and accuracy.
- Assisted in inventory management, ensuring proper stock levels and freshness of ingredients.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Provided exceptional customer service, addressing inquiries and resolving complaints effectively.
- Implemented best practices for food handling and sanitation, improving overall kitchen safety standards.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
Education
Master of Science - Education
National University
Sacramento, CABachelor of Science - Education
Northern Arizona University
Flagstaff, AZSkills
- Active listening
- Oral communication
- Time management
- Multitasking and organization
- Relationship building
- Conflict resolution
- Organizational skills
- Team collaboration
- Problem-solving skills
- Collaborative teamwork
Timeline
Elementary School Teacher
Dry Creek School District -Antelope, CA and Elk Grove Unified School District
06.1996 - Current
Assistant Manager
Harkens Theaters
05.1993 - 01.1994
Sales Associate
Lens Crafters
01.1993 - 06.1996
Fast Food Crew Member
Wendy's Restaurant
02.1986 - 08.1988
Master of Science - Education
National University
Bachelor of Science - Education
Northern Arizona University
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