Summary
Overview
Work History
Education
Skills
Timeline
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Terri L. Smith

Fayetteville,NC

Summary

Support professional with extensive experience in fast-paced environments, demonstrating strong organizational, technical, and interpersonal skills. Known for delivering superior customer service while maintaining high levels of trust and discretion. Detail-oriented and resourceful, adept at managing multiple tasks efficiently while interacting confidently with stakeholders at all levels.

Overview

17
17
years of professional experience

Work History

Patient Advocate

Your Health Organization
Myrtle Beach, SC
03.2024 - 07.2024
  • Answer multi phone line, schedule patients, set up patient accounts, resolve patient billing, worked closely with doctors to assist with any patient needs
  • High volume of outbound sales calls

Eligibility Specialist

State of South Carolina DSS
Myrtle Beach, SC
12.2021 - 05.2023
  • Process claims for SNAP, maintain electronic files, identifies and document overpayments
  • High volume of outbound calls

Case Manager

Lancaster Fairfield Community Action
Lancaster, OH
06.2015 - 01.2019
  • Intake specialist
  • Monitor and evaluate client case
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Maintained up-to-date case records with case activity status.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Attended court hearings as a representative of the organization when needed.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Educated clients and their families about their rights and available community resources.
  • Monitored client progress through regular follow-up contacts.
  • Monitored client progress through regular follow-ups and case reviews.
  • Advocated on behalf of clients to secure necessary services and support.
  • Organized group activities to provide socialization opportunities for clients.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Transitioned clients to different providers based on progress or needs.
  • Conducted home visits to assess the safety of living environments for clients.

Billing Specialist

Mid-Ohio Ambulance
Lancaster, OH
06.2007 - 06.2015
  • Provide telephone support with inbound ambulance calls
  • Maintain excellent relationships with healthcare facilities
  • Investigated and resolved billing problems with Medicaid/Medicare, private insurances, clients, hospitals and businesses

Education

Associate of Applied Science -

Ultimate Medical Academy
01.2024

Diploma -

Lancaster High School
01.1997

Skills

  • Detail oriented
  • Excellent written and oral communication skills
  • Microsoft Office Suite
  • Excel
  • PowerPoint
  • High volume outbound calls and emails
  • Account management
  • Willingness to cover interim staffing gaps
  • Adaptability to change in workplace environment
  • Ability to work independently with minimal supervision

Timeline

Patient Advocate

Your Health Organization
03.2024 - 07.2024

Eligibility Specialist

State of South Carolina DSS
12.2021 - 05.2023

Case Manager

Lancaster Fairfield Community Action
06.2015 - 01.2019

Billing Specialist

Mid-Ohio Ambulance
06.2007 - 06.2015

Associate of Applied Science -

Ultimate Medical Academy

Diploma -

Lancaster High School

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Terri L. Smith