Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Terri Lukemire

Setauket,NY

Summary

Searching for a patient-centered position in a health care environment where I can be part of a team that provides meaningful and exceptional help to those in need, as well as their families.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

Zwanger & Pesiri
09.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Clinical Research Coordinator

Memorial Sloan Kettering
11.2021 - 08.2023
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Followed informed consent processes and maintained records.
  • Collected data and followed research protocols, operations manuals, and case report form requirements.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.

Shift Supervisor

Starbucks
11.2007 - 11.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Developed and implemented new processes and procedures to streamline operations.

Swim Coach

Three Village Swim Club
07.2016 - 05.2021
  • Coached youth ages 5 to 15 for competitive swim team and oversaw participation in numerous meets annually.
  • Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Prepared athletes for special competitions and meets.
  • Alleviated athlete stress and boosted overall enthusiasm for long practices through positive attitude and motivational techniques.
  • implemented exercise programs and training strategies to bolster individual and team performance.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Provided positive reinforcement and motivation to increase student confidence and performance.

Dental Assistant

Total Family Dentistry
02.2004 - 12.2008
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for several procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.

Education

Bachelor of Science - Health Science

Towson State University
Towson, MD

Skills

  • Self motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Work well in a team setting, providing support and guidance
  • Team player, calm in stressful situations
  • Ability to nurture, understand, and guide all ages
  • Calm in stressful situations

Additional Information

References available upon request.

Timeline

Front Desk Receptionist

Zwanger & Pesiri
09.2023 - Current

Clinical Research Coordinator

Memorial Sloan Kettering
11.2021 - 08.2023

Swim Coach

Three Village Swim Club
07.2016 - 05.2021

Shift Supervisor

Starbucks
11.2007 - 11.2021

Dental Assistant

Total Family Dentistry
02.2004 - 12.2008

Bachelor of Science - Health Science

Towson State University

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Terri Lukemire