Terri Madrid
Las Cruces,New Mexico
Summary
Practical and competent Victim Advocate with 10 years of experience providing advocacy. Sound knowledge of community resources and justice system. Maintained positive working environment and empathetic approach to victims of crimes. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Trafficking / ICAC Victim Advocate
New Mexico Department Of Justice
11.2019 - Current
- 10 + years of providing direct services to those involved in the criminal justice system, including accompaniment to court and crisis intervention.
- 3 + years of working with victims of Human Trafficking and Internet Crimes Against Children from contact to trial.
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Enhanced community awareness of available resources by through outreach events and presentations.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Developed effective safety plans for at-risk individuals, addressing specific needs while prioritizing their wellbeing.
- Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
- Increased victim satisfaction rates with provided services through regular follow-ups and ongoing communication regarding case progress.
- Maintained detailed case records, ensuring accuracy and confidentiality in accordance with legal requirements and organizational policies.
- Provided crisis intervention and stabilization during emergencies, offering immediate support to affected individuals and families.
- Participated in professional development opportunities to stay updated on current industry trends and legislation related to crime victim rights.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Offered guidance on navigating complex systems by providing information about available resources and assisting with paperwork completion when necessary.
- Promoted a culture of empathy within the organization, emphasizing the importance of understanding and respecting each victim''s unique experience.
- Developed safety plans to meet victims' assessment of need.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Collected statistical data and updated documentation to maintain client records.
- Attended interagency meetings and networked to create community partnerships.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
Volunteer Victim Advocate
La Pinon Sexual Assault Services Of Southern NM
11.2015 - Current
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Provided crisis intervention and stabilization during emergencies, offering immediate support to affected individuals and families.
Administrative Assistant II (Medicaid Fraud Unit)
Mexico Office of the Attorney General
06.2017 - 08.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintaining evidence room
- Maintaining logs of anyone who comes in or out of property room
- Processing evidence
- Back up timekeeper
Office Manager / Water Aerobics and Land Aerobics Manager
Gym Magic
05.2002 - 06.2018
- As office manager supervised 15 employees
- Managed and instructed Water and Land Aerobics programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Developed and maintained successful relationships with vendors, suppliers, and contractors.
- Collect and deposit money into accounts
- Use computers for various applications, such as database management or word processing.
- Set up and manage paper electronic filing systems, recording information, updating paperwork, maintaining documents such as attendance records, correspondence, or other material
- Learn to operate new office technologies as they are developed and implemented
- Coordinated special projects and managed schedules.
- Mail newsletters, promotional material, or other information
- Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Administrative Assistant II
New Mexico Office Of The Attorney General
11.2015 - 06.2017
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Case Manager / Victim Advocate
La Pinon Sexual Assault Recovery Services of Southern New Mexico
02.2012 - 11.2015
- Manage all cases that came through the office, assisting each victim with their individual needs
- Refer victims, and or family to counseling, to assist in their recovery from trauma that they experienced, following through to ensure that all their needs have been addressed
- Track statistical data, to be used in quarterly reports to ensure grants
- Refer victims or families to community resources for additional assistance, following through to ensure all needs are met.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Supported victims, family members, and witnesses through law enforcement, healthcare, and social services.
- Provided comprehensive assessment, goal setting, and service plans.
- Accompanied clients to court to clarify processes and procedures.
- Developed safety plans to meet victims' assessment of need.
- Collected statistical data and updated documentation to maintain client records.
Education
Associates - Animal Health Technology
Sul Ross State University
Alpine, TX01.1995
BA - Animal Health Management
SUL ROSS STATE UNIVERSITY
Alpine, TX01.1995
Skills
- Clerical Administration and Management
- Active Listening Judgment and Decision Making
- Customer and Personal Service Coordination
- Time Management
- Crisis Situations
- Court Hearings
- Community Partnerships
- Case Management
- Law Enforcement Assistance
- Networking
- Document Organization
- Criminal Law
- Referral services
- Mental health awareness
- Stress Management
- Victim advocacy
- Client Confidentiality
- Documentation And Reporting
- Legal System Navigation
- Victim rights knowledge
- Professional boundaries
- Multicultural Sensitivity
- Analytical Thinking
- Written Communication
- Organizational Skills
- Task Prioritization
- Team Collaboration
- Excellent Communication
- High-Risk Populations Identification
- Referral Coordination
- Administrative Management
- Case Documentation
- Problem-solving abilities
- Self Motivation
- Professional Demeanor
- Effective Communication
- Teamwork and Collaboration
- Client Advocacy
- Client Education
- Goal Setting
- Multitasking Abilities
- Trauma Informed Care Framework
- Patient support
- Active Listening
- Attention to Detail
- Adaptability and Flexibility
- Analytical Skills
- Reliability
- Interpersonal Communication
- Multitasking
- Adaptability
- Interpersonal Skills
- Time management abilities
- Decision-Making
- Problem-Solving
- Professionalism
Certification
· Faith Based Community Training, May 2012
· Advocacy for the Primary Prevention of Sexual Violence, June 2012
· Child Sexual Abuse and Sexual Assault Training, August 2012
· Treatment Guardians Training, November 2012
· Advocacy in Action Conference, April 2012
· Basic VAT, July 2014
· Organizational Trauma Training, October 2014
· A Comprehensive Response to Incest, January 2015
· Crime Victims Reparation Commission, February 2015, 2018
· Human Trafficking: A Call to Action, January, 2016
· Certificate of Evidence Training, September 2017
· International Association for Property and Evidence, Inc., September 2017
· Enhanced Vine and Vine link Training, January, 2019
· Trauma and Mental Health Considerations in a Child Sex Trafficking Response, February 2019
Timeline
Human Trafficking / ICAC Victim Advocate
New Mexico Department Of Justice
11.2019 - Current
Administrative Assistant II (Medicaid Fraud Unit)
Mexico Office of the Attorney General
06.2017 - 08.2019
Volunteer Victim Advocate
La Pinon Sexual Assault Services Of Southern NM
11.2015 - Current
Administrative Assistant II
New Mexico Office Of The Attorney General
11.2015 - 06.2017
Case Manager / Victim Advocate
La Pinon Sexual Assault Recovery Services of Southern New Mexico
02.2012 - 11.2015
Office Manager / Water Aerobics and Land Aerobics Manager
Gym Magic
05.2002 - 06.2018
Associates - Animal Health Technology
Sul Ross State University
BA - Animal Health Management
SUL ROSS STATE UNIVERSITY
· Faith Based Community Training, May 2012
· Advocacy for the Primary Prevention of Sexual Violence, June 2012
· Child Sexual Abuse and Sexual Assault Training, August 2012
· Treatment Guardians Training, November 2012
· Advocacy in Action Conference, April 2012
· Basic VAT, July 2014
· Organizational Trauma Training, October 2014
· A Comprehensive Response to Incest, January 2015
· Crime Victims Reparation Commission, February 2015, 2018
· Human Trafficking: A Call to Action, January, 2016
· Certificate of Evidence Training, September 2017
· International Association for Property and Evidence, Inc., September 2017
· Enhanced Vine and Vine link Training, January, 2019
· Trauma and Mental Health Considerations in a Child Sex Trafficking Response, February 2019
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