Terri McCarthy

Responsible for the Mid-west territories including Minnesota, Fargo, Iowa and Chicago. Developed high performing teams including Branch Managers, recruiters and BDM's. Increased revenue and margin dollars year over year and continued expansion of our Client base in all four locations by carrying out a robust sales plan.

Coordination and support of all sales efforts, expanding business and maintaining existing relationships.

Coordination and supervision of all functions that ensure a total customer satisfaction.

Prepare bids, RFP's and presentations recommending billing rates for customers to obtain premium income.

Create Area business plans and sales strategy.

• Increased contingent headcount from 50 to 250 in 1 year. Introduced Direct Placement resulting in over $250K in new revenue.
• Performed sales, business development and customer service activities to existing and prospective clients.
• Provide solutions for complex or difficult customer issues.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

• Customized and enhanced recruiting, training, on-boarding, orientations, and retention programs to ensure optimum customer service for up to 150 employees across 3 shifts.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Acted as an extension of the BIC Graphic human resources EHAS member involved in all health and safety issues including workers compensation and accident investigations for all temporary employees.
• Monitor and address personnel issues and concerns with one-on-one coaching.

• Achieved Presidents Club with multiple months of sales over 150% to goal.
• Negotiate with senior partners on multi-year contracts for products and services. Maintain relationships with customers while using needs analysis to identify additional sales opportunities.
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
• Maximized customer retention by resolving issues quickly.
• Created compliance-approved marketing for sales promotions and contracts to send externally.

• Developed the South Metro market through coordinated outside sales and marketing.
• Generated new job orders through existing recruits, referrals, industry contacts and networking focusing on the call center environment.
• Built diverse and consistent sales portfolio.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Developed and implemented strategies to increase client retention.

• Maintained and developed the company's largest clients as well as existing client business in the corporate office as well as the remote call centers in New Mexico and Nebraska.
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
• Worked closely building project teams in the remote call centers to ensure high level results for each client by monitoring and mentoring the team and reaching all KPI's.
• Carried out negotiations with clients along with senior management for contract renewals.
• Worked closely with Sales management to determine new business opportunities.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.