Terri McElroy
EUFAULA,AL
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Results-oriented Deli professional experienced in operating equipment, maintaining employee safety and following health code guidelines. Manages area operations with efficient and quality-focused approach. Effectively manage personnel and business operations to handle demanding food service needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Energetic Deli Manager with 8 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Deli Manager
Winn Dixie Supermarket
04.2015 - Current
- Inventoried food products and associated materials on weekly basis.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for [Number] staff by planning and designating shifts and hours.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed quality assurance standards to optimize freshness of deli products.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Lead Cashier
Dollar General
06.2011 - 06.2014
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Maintained stock to meet expected customer demand.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Spinner
Beaulieu Of America
11.1994 - 10.2010
- Replaced empty supplies with full packages to maintain production levels.
- Optimized machinery component alignment to meet specifications of each production run.
- Evaluated completed products to identify errors and verify conformance with production tolerances.
- Strengthened yarn, enhanced smoothness and improved uniformity by skillfully operating [Type] machinery.
Education
Associate of Science - Supervisor Management
WallaceCommunity College
Eufaula, AL06.2014
Associate of Applied Science - Business Administration And Management
Wallace Community College
Eufaula, OK06.2013
Skills
- Customer Service
- Orientation and Onboarding
- Work Schedule Creation
- Food Safety and Quality
- Compliance Requirements
- Data Entry Software
- Inventory Accuracy
- Waste Reduction
- Customer Inquiries
- Cash Register Counting
- Coordinate Schedules
- Deposit Preparation
- Cash Receipt Balancing
- Inventory Management
reading, gardening
I am a huge fan of James Patterson and John Sanford novels. I enjoy my vegetable garden and plants.
Timeline
Deli Manager
Winn Dixie Supermarket
04.2015 - Current
Lead Cashier
Dollar General
06.2011 - 06.2014
Spinner
Beaulieu Of America
11.1994 - 10.2010
Associate of Science - Supervisor Management
WallaceCommunity College
Associate of Applied Science - Business Administration And Management
Wallace Community College
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