Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terri McGeough

Westminster,CO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Asset Protection Associate

Wal-Mart Supercenter
Thornton, CO
07.2024 - 04.2025
  • Reported any suspicious activities immediately upon discovery.
  • Planned, organized and scheduled strategy collaboration with other asset protection specialists.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
  • Identified potential shoplifters and alerted management.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Inspected merchandise for damages or defects prior to stocking shelves.
  • Assisted customers with product information and inquiries.
  • Responded promptly to all alarms activated within the store.
  • Conducted regular security checks throughout the store to identify any areas of concern.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Front Desk Agent

Quality Inn & Suites
Westminster, CO
09.2021 - 07.2023
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Assisted with check-in and check-out procedures for guests.
  • Input and confirmed reservations for guests.
  • Inputted guest information into computer system accurately and securely.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Verified customer credit to establish payment method for accommodations.
  • Maintained cleanliness of lobby area at all times.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Resolved customer complaints promptly and courteously.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed customer needs in a timely manner.
  • Verified accuracy of room rates and other charges during check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Managed cash drawer responsibly throughout shift.
  • Processed payments accurately and efficiently.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Greeted, registered and assigned rooms to hotel or motel guests.

Assistant Manager

McDonald's Restaurant
Whitewater, WI
02.1999 - 06.2018
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Established processes for monitoring customer satisfaction levels.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved conflicts between team members in an effective manner.
  • Delegated work to staff, setting priorities and goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.

Caregiver

Abilities Inc
Fort Atkinson, WI
09.2015 - 06.2017
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Supported bathing, dressing and personal care needs.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Built strong and trusting rapport with clients and loved ones.
  • Followed care plan and directions to administer medications.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Managed household errands and other essential duties.

Education

High School Diploma -

Burlington High School
Burlington, WI
06-1997

Some College (No Degree) - Associates Business Administration and Management

CTU Oline

Some College (No Degree) - Bachlors

AUI Online

Skills

  • Inventory management
  • Customer service
  • Problem solving
  • Personnel supervision
  • Time management
  • Customer support
  • Inventory control
  • Asset protection
  • Multitasking Abilities
  • Problem-solving
  • Front-end monitoring
  • Multitasking
  • Decision-making
  • Relationship building
  • Customer monitoring
  • Expert in Microsoft Office
  • Computer skills
  • Order preparation
  • Plate presentation
  • Parts labeling

Certification

  • Microsoft Office
  • Windows 11

Timeline

Asset Protection Associate

Wal-Mart Supercenter
07.2024 - 04.2025

Front Desk Agent

Quality Inn & Suites
09.2021 - 07.2023

Caregiver

Abilities Inc
09.2015 - 06.2017

Assistant Manager

McDonald's Restaurant
02.1999 - 06.2018

High School Diploma -

Burlington High School

Some College (No Degree) - Associates Business Administration and Management

CTU Oline

Some College (No Degree) - Bachlors

AUI Online

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