Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Open To Work

Terri McIntoush

Work Preference

Desired Job Title

Warehouse ManagerCall Center Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: metro Atlanta area
Open to relocation: No

Salary Range

70000/yr - 95000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leavePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing401k match4-day work weekWork from home option

Summary

Results-oriented Operations Manager experienced in healthcare operations, customer service management, and pharmacy warehouse operations. Led teams of over 60 employees to optimize operational performance and improve customer satisfaction while managing inventory and supply chain functions. Focused on building high-performing teams and enhancing productivity in fast-paced healthcare environments.

Overview

2027
2027
years of professional experience

Work History

Warehouse Manager

Optum Infusion Pharmacy
Marietta
2022 - 06.2026
  • Directed daily warehouse operations supporting infusion pharmacy services.
  • Supervised, coached, and developed a team of 10 employees.
  • Managed inventory levels and coordinated supply ordering, receiving, storage, and distribution to ensure timely availability of pharmacy supplies.
  • Maintained inventory accuracy and ensured uninterrupted availability availability of critical pharmacy supplies.
  • Implemented workflow improvement that increased operational efficiency and productivity.
  • Ensured compliance with company policies and safety standards, fostering a safe and efficient work environment.
  • Collaborated with pharmacy and operations teams to align warehouse functions with patient care and operational goals.

Call Center Manager

Optum Workers' Compensation
Duluth
06.2011 - 08.2022
  • Managed daily operations of a high-volume call center with more than 60 employee.
  • Monitored performance metrics and implemented strategies that enhanced efficiency and elevated customer satisfaction.
  • Led hiring, onboarding, coaching, employee development, and performance management initiatives.
  • Collaborated with senior leadership to improve processes, productivity, and overall operational performance.
  • Developed staff schedules and managed workforce planning to meet operational and services.
  • Resolved escalated customer and clients concerns while maintaining exceptional services standards.

Education

Some College (No Degree) -

Concordia University Of Wisconsin
Beloit, WI

High School Diploma

Skills

  • Operations management
  • Team leadership
  • Healthcare operations
  • Logistics coordination
  • Supply chain management
  • Workforce planning
  • Process improvement
  • Employee development
  • Customer service

Accomplishments

  • SuperHero Award 2024

Timeline

Call Center Manager

Optum Workers' Compensation
06.2011 - 08.2022

Warehouse Manager

Optum Infusion Pharmacy
2022 - 06.2026

Some College (No Degree) -

Concordia University Of Wisconsin

High School Diploma
Terri McIntoush