Conducted sickle cell testing in accordance with local, state, and federal law
Provided client education - explain the condition, treatment process, and teach people about behaviors
Gathered, summarized, and provided information to clients about services and treatment
Screened documents for completeness and accuracy and obtained additional information/documentation as necessary
Greeted clients and answered questions to provide effective service; answered phones, scheduled appointments, received/sent faxes, and read and appropriately responded to or routed emails and mail
Event planning
Purchased supplies and equipment
Sustains relationships with clients, leadership, and other government agencies/affiliates by engaging in respectful, effective communication while employing complete confidentially
Followed Duty of Care process for the protection of clients and associates
Maintained logs, certifications, and documents required by law and Standard Operating Procedures
Designed and created brochures, flyers, and handouts for marketing
Established and maintained detailed and complex records, computerized spreadsheets, and data files
Reported accidents, injuries, and unsafe work conditions to manager
Reported any HIPAA and/OSHA violations
Community Health Interventions & Sickle Cell Agency
Administrative Assistant
03.2012 - 05.2019
Job overview
Established strong department partnerships, built community networks, and utilize appropriate social media
Performed general clerical work and record-keeping including data entry, filling, and scheduling appointments
Answered, recorded, and processed all guest calls, requests, questions, and concerns; followed up to ensure each has been met to guests' satisfaction
Greeted visitors and determined whether they should be given access
Processed all guest check-ins, check-outs
Maintained a clean work environment and managed office supplies and equipment
Sorted, distributed, and opened incoming correspondence to include mail, fax, and email
Followed up on all unusual activities in and around the property that would impair the well-being of clients and associates