Terri Jackson
Washington
Summary
To successfully match the goal of employment with a reputable organization with professional experience and skills. Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
Work History
Business Manager
LHC Group
11.2022 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Perform and or manage billing audits per policy and follow-ups with corrections.
- Responsible for managing the payroll process within agency, including following all LHC Group wage and hours policies and procedures, as well as all applicable state and federal regulations. Performs regular reviews and audited of compensation practices, provides training to staff as needed, and notifies leadership immediately of any discrepancies or payroll concerns. Reviews OASIS Validation within 7 days of receipt of report and takes appropriate action.
- Ensures timeliness of the annual distribution of physician satisfaction surveys.
- Oversight in and participation of Discharge chart review, performing Medicare Claims Audit and End of Episode audits for non-Medicare clients.
Manager
Holy Cross Private Home Services
03.2018 - Current
- Assumes responsibility for planning, developing and implementing orientation and in-service educational programs
- Stays informed regarding changes in field of nursing and home care and shares information with appropriate staff administrative personnel
- Markets services as appropriate
- Develops and implements policies and procedures and updates as needed
- Ensures proper maintenance of medical records as prescribed by and in compliance with local, state and federal laws
- And accrediting bodies
- Participates in speaking engagements (Caregiver resource center, LT Care)
- Prepares reports and budgets
- Plans, develops and implements new programs based on community needs
- Maintains and assumes adherence to policy and procedure manual of agency
- Provide training and necessary protective devices to all employees at risk for exposure
- Assure that all employees strictly adhere to all measures necessary for compliance with hospital safety policies and applicable Federal, State, and Agency safety related requirements and regulations
- Responsible for development of billing process and accounts receivable
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Trained and guided team members to maintain high productivity and performance metrics
- Led team of 4 direct reports managing over 32
- Employees
- Conducted scheduled and impromptu evaluations to assess work performance
- Completed bi-weekly payroll for 36 employees with Kronos software
Administrator Coordinator/Supervisory
Holy Cross Hospital
10.2016 - 03.2018
- Oversees and Assists with all clerical duties, scheduling of field staff, answers incoming calls, performs and filing
- Aids manager with daily business operations and after hour's coverage, helps to implement,
- Maintain, and analyze performance improvement measures for each subunit department within PHS business
- Assist manager with marketing, sales, business development, and information technology
- Oversees timekeeper
- Generates staff schedules automatically based on workload information, employee skills, staffing ratios, availability,
- Seniority and shift preferences
- Enables tracking and administering absences to assure compliance with attendance and leave policies to easily
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Performed billing, collection and reporting functions for office generating over $300 annually
- Managed 150 files and records for 100 clients and adhered to safety procedures to prevent breaches and data misuse
- Completed bi-weekly payroll for 32 employees
Office Coordinator
Holy Cross Private Home Services
10.2006 - 10.2016
- Oversees and Assists with all clerical duties, scheduling of field staff, answers incoming calls, performs filing
- Helps manager with daily business operations after hour's coverage, helps to implement,
- Maintain, analyze performance improvement measures for each subunit department within PHS business by increasing sales by 10%
- Assist manager with marketing, sales, business development, information technology
- Generates staff schedules automatically based on workload information, employee skills, staffing ratios, availability,
- Enables tracking and administering absences to assure compliance with attendance and leave policies to easily see trends/patterns
- This allows manager to easily identify trends or problems and take corrective action to improve productivity
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Trained new employees on administrative procedures, company policies and performance standards
Private Duty Specialist
Holy Cross Private Home Services
02.1999 - 10.2006
- Oversees and Assists with all clerical duties, scheduling of field staff, answers incoming calls, performs and filing
- Maintains all patient and employee records and certifications
- Performs all bookkeeping tasks including data entry and billing
- Posting of accounts receivable, maintenance of incomes and expense ledgers and processing all insurance claims
- Worked with vulnerable customers to understand needs and provide respite services
- Increased customer satisfaction by 50% resolving software issues
- Resolved problems, improved operations, and provided exceptional service
Education
A.A - Computer Programming
Strayer University
District of Columbia2004
B. S - Computer Information Systems
Strayer University
Washington, DC2004
Skills
- Building Effective Relationships
- Staff Management
- Regulatory Compliance
- Data collection and analysis
- Budgeting
- Operational Improvement
- Relationship Development
- Verbal and written communication
Timeline
Business Manager
LHC Group
11.2022 - Current
Manager
Holy Cross Private Home Services
03.2018 - Current
Administrator Coordinator/Supervisory
Holy Cross Hospital
10.2016 - 03.2018
Office Coordinator
Holy Cross Private Home Services
10.2006 - 10.2016
Private Duty Specialist
Holy Cross Private Home Services
02.1999 - 10.2006
A.A - Computer Programming
Strayer University
B. S - Computer Information Systems
Strayer University
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