Terri Miller
Atlanta,GA
Summary
Professional Manager with a strong work ethic and 10+ years of expertise in new employee onboarding. Proven track record in enhancing team performance through effective coaching and mentoring a 27 member team, while ensuring compliance with regulatory standards. Skilled in project management and fostering collaboration, leading to improved operational efficiency and staff satisfaction. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
5
5
years of professional experience
Work History
Training Manager
48th Medical Group
08.2024 - 02.2025
- Developed and implemented training programs for healthcare over 400 staff to enhance skills and compliance.
- Coordinated onboarding processes for new employees, ensuring adherence to organizational standards.
- Evaluated training effectiveness through feedback and assessments to improve future sessions.
- Assisted in creating instructional materials tailored to specific job roles within the medical group.
- Maintained training records and documentation, ensuring regulatory compliance and accessibility.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Operations Supervisor
USAF
08.2023 - 08.2024
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to 27 staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Supervised daily operations to ensure compliance with safety regulations and standard operating procedures.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
Section Chief
USAF
06.2022 - 08.2023
- Conducted workplace assessments to identify potential health hazards and recommend corrective actions.
- Implemented health screening programs, ensuring compliance with occupational health regulations.
- Collaborated with multidisciplinary teams to develop safety protocols and training materials.
- Monitored employee health records and maintained confidentiality of sensitive information.
- Provided support in ergonomic evaluations to reduce workplace injuries and enhance productivity.
- Developed and maintained documentation for regulatory compliance audits and inspections.
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Streamlined communication with management, ensuring timely reporting of health and safety concerns.
Deployment, Section Leader
USAF
06.2020 - 06.2022
- Trained new staff on operational procedures and best practices, fostering a collaborative work environment.
- Oversaw workflow efficiency improvements, streamlining processes to enhance productivity and reduce downtime.
- Coordinated cross-functional communication between teams to resolve issues and maintain seamless operations.
- Conducted regular quality assurance checks, ensuring compliance with industry standards and enhancing product quality.
- Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
- Conducted thorough evaluations of team members'' performances, providing constructive feedback for improvement.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
Education
Associate of Science - Public Health
Community College of The Air Force
Montgomery, ALBachelor of Arts - Human Resources Management
American Military University
Charles Town, WV06-2026
Skills
- New hire on-boarding
- Strong work ethic
- Hospitality service expertise
- New employee training
- Coaching and mentoring
- Customer service
- Certified in project management
- Team development strategies
- Attention to detail
- First aid
- Team collaboration
- Time management
Timeline
Training Manager
48th Medical Group
08.2024 - 02.2025
Operations Supervisor
USAF
08.2023 - 08.2024
Section Chief
USAF
06.2022 - 08.2023
Deployment, Section Leader
USAF
06.2020 - 06.2022
Associate of Science - Public Health
Community College of The Air Force
Bachelor of Arts - Human Resources Management
American Military University