Beverly Martin
Collection Specialist/Customer Service
Orlando,FL
Summary
Results-driven collections specialist with a strong background in customer service and negotiation. Proven success in dispute resolution and enhancing customer relationships at Consumer Portfolio Services, leading to timely debt repayment. Proficient in Microsoft Excel and adept at maintaining attention to detail, contributing to improved operational efficiency. Aiming to leverage skills in a dynamic environment that values effective communication and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Collection Customer Service Representative
Marriott Vacations Worldwide Corp
01.2025 - 09.2025
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
Patient Navigator
AssistRx
07.2023 - 05.2024
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Assisted patients in navigating healthcare systems and accessing services effectively.
- Educated patients about treatment options and resource availability for informed decision-making.
- Collaborated with healthcare teams to streamline patient intake and discharge processes.
- Managed patient records using electronic health record systems for accurate data tracking.
- Provided empathetic support to patients, addressing concerns and facilitating communication with providers.
Pre-Recovery Collector
Consumer Portfolio Services
10.2013 - 06.2023
- Communicated effectively with clients to negotiate payment plans and resolve disputes.
- Utilized collection software to track account status and document interactions.
- Maintained accurate records of all communications and transactions in compliance with regulations.
- Leveraged strong negotiation skills to secure payment arrangements that satisfied both the debtor's financial capabilities and the company's collection goals.
- Reduced delinquency rates through diligent follow-ups and negotiations, offering tailored repayment plans to accommodate individual circumstances.
Skills
- Keen eye for detail
- Data collection strategies
- Commitment to goal achievement
- Call center background/Remote
- Strategic negotiation skills
- Implementing structured dialogue
- Accurate data entry
- Proficient in skip tracing
- Credit card processing expertise
- Advanced typing skills
- Proficient in handling multi-line phone systems
- Real-time chat assistance
- Excel proficiency
Education
High School Diploma -
Woodway Park High School
Coventry, EnglandDiploma -
Fitz-Henley's Business College
Kingston, JamaicaTimeline
Collection Customer Service Representative
Marriott Vacations Worldwide Corp
01.2025 - 09.2025
Patient Navigator
AssistRx
07.2023 - 05.2024
Pre-Recovery Collector
Consumer Portfolio Services
10.2013 - 06.2023
Diploma -
Fitz-Henley's Business College
High School Diploma -
Woodway Park High School
Education and Training
other