Terri Molsness
Lacey,WA
Summary
Presentable Front Desk Coordinator with 5 years of experience. Adept at remaining exceptionally calm and friendly while dealing with high-stress multitasking and both in person and electronic communications. Offering outstanding knowledge of veterinarian care and eager to commit to a animal office setting long-term.
Overview
17
17
years of professional experience
Work History
Front Desk Coordinator
Qual-Fab Inc.
Seattle, WA
10.2021 - 09.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Front Desk Receptionist
Silver Falls Dermatology
Lacey, WA
01.2018 - 02.2019
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Checked patients in and out for appointments and collected co-payments.
- Processed patient payments and scanned identification and insurance cards.
Front Office Assistant
Eye Clinic for Animals Olympia
Olympia, WA
03.2013 - 05.2015
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Greeted clients and their pets upon arrival at the clinic.
- Generated reports on animal health care trends based on data gathered from client visits.
Medical Receptionist
Olympia Urology Center/dr. Michael Ellen, Md Facs
Olympia, WA
02.2010 - 03.2013
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed referrals from primary care physicians to specialists.
Medical Receptionist Cardiology
Cardiology Associates
Olympia, WA
03.2008 - 01.2010
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected, filed, scanned, and retrieved confidential patient information.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Education
High School Diploma -
North Thurston High School
Lacey, WA06-1985
Skills
- Office Administration
- Word Processing
- Effective Planning
- Calender Management
- HIPAA Compliance
- Payment Collection
- Referral Verification
- Medical Terminology
- Animal Restraint
- Medication Administration
Timeline
Front Desk Coordinator
Qual-Fab Inc.
10.2021 - 09.2024
Front Desk Receptionist
Silver Falls Dermatology
01.2018 - 02.2019
Front Office Assistant
Eye Clinic for Animals Olympia
03.2013 - 05.2015
Medical Receptionist
Olympia Urology Center/dr. Michael Ellen, Md Facs
02.2010 - 03.2013
Medical Receptionist Cardiology
Cardiology Associates
03.2008 - 01.2010
High School Diploma -
North Thurston High School