Terri Molsness
Lacey,WA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
16
16
years of professional experience
Work History
Receptionist
Qual-Fab Inc.
10.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Medical Receptionist
Silver Falls Dermatology
01.2018 - 02.2019
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Front Desk Receptionist
Olympia Veterinary Specialists
04.2015 - 03.2017
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist
Eye Clinic For Animals
01.2013 - 02.2015
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Medical Office Receptionist
Olympia Urology Specialists
02.2011 - 01.2013
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Medical Receptionist
Cardiology Associates
03.2008 - 11.2010
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
High School Diploma -
North Thurston High School
Lacey, WA06.1985
Skills
- Technical Support
- Travel Coordination
- Administrative Support
- Data Entry
- Scheduling
- Record Preparation
- Multi-Line Telephone Operation
- Scheduling Appointments
Timeline
Receptionist
Qual-Fab Inc.
10.2021 - 09.2023
Medical Receptionist
Silver Falls Dermatology
01.2018 - 02.2019
Front Desk Receptionist
Olympia Veterinary Specialists
04.2015 - 03.2017
Front Desk Receptionist
Eye Clinic For Animals
01.2013 - 02.2015
Medical Office Receptionist
Olympia Urology Specialists
02.2011 - 01.2013
Medical Receptionist
Cardiology Associates
03.2008 - 11.2010
High School Diploma -
North Thurston High School