Terri Monroe
Pisgah,Alabama
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunham's Sports
Fort Payne, AL
07.2021 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Licensed Hearing Instrument Specialist
One Love Hearing Concepts
Scottsboro, AL
06.2016 - Current
- Maintained clinical documentation of patient treatments.
- Utilized assessments to determine patient conditions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Performed careful fittings to maximize client comfort and the effectiveness of devices.
- Completed full examinations to test individual hearing impairment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Counted product stock to maintain inventory records.
- Run office independently when needed.
- Specialist over Scottsboro and Guntersville locations
Sales Associate
Unclaimed Baggage Center
Scottsboro, Alabama
04.2015 - 06.2016
- Assist customers with store questions,
- Process customers sales on cash registers
- Provide excellent customer service for repeat visitors.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
Cellular Center of Georgia and Alabama/A Wireless
Rainsville, Alabama
12.2012 - 10.2014
- Qualified customers for total solutions of Verizon Wireless products and services.
- Met and exceeded monthly quotas
- Techinical support for all cell phones and accessories
- Built customer's trust to maintain customer loyalty.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Stayed up to date on store promotions, payment policies and security practices.
Customer Service Representative/Trusted Adviser
Lowe's Home Improvement
Fort Payne, AL
07.2010 - 12.2012
- Processed customer purchases, credit card applications, credit card payments, returns and exchanges of merchandise, and processed weekly cycle count of candy and drinks to ensure accuracy.
Customer Service Representative
Verizon Wireless Call Center
Huntsville, AL
11.2007 - 12.2009
- Selected right calling plan and features to meet customer's wireless needs.
- Answered billing questions and processed account payments over the phone.
- Tier 1 Tech Support
- Ensure all of the customer's needs was met to increase customer promoters.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Manager/Accounting Assistant
Walmart
Scottsboro, AL
01.2002 - 01.2007
- Managed 15-20 cashiers making sure that lunches and breaks were taken.
- Balanced accounting room money, processed daily bank deposits, ensured cash drawers were ready for next business day.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
Education
High School Diploma -
Scottsboro High School
05.2002
Northeast Community College
Skills
- Dependable and Reliable
- Approachable
- Multitasking
- Accounting
- Billing
- Cash registers
- Communication skills
- Computer Literate
- Client Relations
- Problem Solver
- Quick learner
- Sales
- Scheduling
- Telecommunications
- Patient evaluation
- Hearing aid fitting
- Clinical Documentation
- Patient diagnosis
- Problem resolution
- Administering hearing tests
- Team management
- Relationship development
- MS Office
- Supervision
- Customer service
- Problem-solving abilities
- Credit card payment processing
- Adaptive team player
- Call center experience
Certification
Licensed Hearing Instrument Specialist
Timeline
Assistant Manager
Dunham's Sports
07.2021 - Current
Licensed Hearing Instrument Specialist
One Love Hearing Concepts
06.2016 - Current
Sales Associate
Unclaimed Baggage Center
04.2015 - 06.2016
Sales Associate
Cellular Center of Georgia and Alabama/A Wireless
12.2012 - 10.2014
Customer Service Representative/Trusted Adviser
Lowe's Home Improvement
07.2010 - 12.2012
Customer Service Representative
Verizon Wireless Call Center
11.2007 - 12.2009
Customer Service Manager/Accounting Assistant
Walmart
01.2002 - 01.2007
High School Diploma -
Scottsboro High School
Northeast Community College
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