Summary
Overview
Work History
Education
Skills
Certification
Louisville Leadership - Bingham Fellows 2023-2024
Timeline
Generic

Terri Montgomery

Jeffersonville,IN

Summary

Dynamic and results-oriented Chief People Officer with experience in developing and implementing strategic human resources initiatives to drive organizational growth and employee engagement. Proven track record of leading high-performing teams and fostering a culture of innovation, diversity, and inclusivity. Skilled in talent acquisition, talent management, leadership development, organization design, and change management. Adept at aligning HR strategies with business objectives to optimize performance and enhance the employee experience. Strong communicator with the ability to build strong relationships at all levels of the organization

Overview

15
15
years of professional experience
1
1
Certification

Work History

Chief People Officer

Volunteers Of America
09.2020 - Current
  • Enhanced employee satisfaction by 10% by implementing innovative talent development programs and initiatives.
  • Increased retention rates by developing targeted recruitment strategies and comprehensive onboarding processes.
  • Streamlined HR operations for improved efficiency through the implementation of modern technology platforms and tools.
  • Supported organizational growth by designing scalable human resources strategies that aligned with business objectives.
  • Improve leadership capabilities across the organization through the development and execution of specialized training programs.
  • Manage compensation and benefits programs to ensure market competitiveness, optimizing budget allocation for maximum impact.
  • Foster a diverse and inclusive work environment, driving cultural change initiatives and promoting open communication.
  • Lead the initiation, creation and deployment of innovative HR programs that address the unique needs of a fast growing, multi-faceted business across a geographically dispersed colleague population.
  • Utilize data and analytics to measure HR performance, identify trends, and make data-driven decisions. Develop key HR metrics and dashboards to track progress and demonstrate the impact of HR initiatives.
  • Implemented performance management systems that drove productivity, resulting in higher employee satisfaction scores.
  • Established robust succession planning frameworks to secure long-term stability for key executive positions within the organization.
  • Serve as a trusted advisor to the CEO and other members of the executive team. Participate in strategic planning and decision-making processes at the highest level of the organization.
  • Reduced legal risk exposure by implementing comprehensive compliance policies related to employment law regulations and practices.
  • Promoted a culture of continuous improvement using data-driven insights from employee feedback surveys, driving meaningful action plans based on identified areas of concern.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
  • Transformed workplace culture by initiating flexible work arrangements that contributed positively towards achieving work-life balance for employees.
  • Leveraged analytics-based tools for informed decision-making in all aspects of human resources management, ensuring alignment with business objectives.
  • Enhanced employee engagement by implementing innovative talent development programs and initiatives.

Sr. Vice President of Human Resources

Kentucky Performing Arts
01.2017 - 10.2020
  • Improved employee retention by implementing comprehensive onboarding programs and ongoing professional development opportunities.
  • Streamlined HR processes for increased efficiency by automating manual tasks and adopting advanced software solutions.
  • Enhanced company culture through the development of diversity and inclusion initiatives, fostering a more inclusive work environment.
  • Increased employee engagement with regular communication and feedback channels, promoting transparency and collaboration across departments.
  • Created wellness programs that addressed both physical and mental well-being, leading to a healthier workforce overall.
  • Oversaw HR department budgeting and resource allocation, maximizing value while delivering exceptional services to employees.
  • Implemented data-driven decision-making processes within the HR department, improving effectiveness in various functional areas such as recruitment and performance management.
  • Developed key metrics to measure the success of HR initiatives, allowing for continuous improvement efforts based on tangible results.
  • Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance.
  • Evaluated and selected HR technology solutions that improved efficiency, user experience, and data-driven decision making within the department.
  • Developed effective change management strategies to guide employees through periods of organizational transformation while minimizing disruptions to daily operations.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Met with employees annually for progress reviews and performance assessments.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Conducted company-wide town hall meetings to convey updates.
  • Educated employees on company policy and kept employee handbook current.

Director of Human Resources

Hosparus Health
05.2012 - 12.2017
  • Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
  • Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
  • Conducted thorough job analyses to develop accurate position descriptions and salary structures.
  • Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
  • Optimized workforce planning strategies to align staffing levels with business needs efficiently.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Met with employees annually for progress reviews and performance assessments.
  • Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
  • Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.

Recruitment & Retention Manager

University Of Louisville Hospital
01.2009 - 05.2012
  • Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
  • Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
  • Built strong relationships with hiring managers through consistent communication, resulting in better understanding of their needs and more efficient candidate selection.
  • Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
  • Implemented diversity initiatives within the recruitment process, resulting in a more inclusive workforce that fosters innovation and collaboration.
  • Partnered with external agencies to supplement internal efforts when necessary, expanding talent pool reach while maintaining control over the selection process.
  • Introduced pre-employment assessments to evaluate critical skills and competencies, leading to better overall job fit for new hires.

Education

Master of Science - Human Resources Management

Indiana Wesleyan University
Marion, IN
06.2017

Bachelor of Science - Business

Indiana University Southeast
New Albany, IN
06.1993

Skills

  • Talent Vision & Strategy Development
  • HR & Business Strategy Alignment
  • DEI Planning & Restructuring
  • Change Management
  • Data Analytics
  • Succession Planning
  • Budget/Fiscal Oversight
  • Policy & Process Development
  • Employee Engagement & Retention
  • Project Management
  • Organizational Design & Development

Certification

  • SHRM-CP - SHRM Certified Professional

Louisville Leadership - Bingham Fellows 2023-2024

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Timeline

Chief People Officer

Volunteers Of America
09.2020 - Current

Sr. Vice President of Human Resources

Kentucky Performing Arts
01.2017 - 10.2020

Director of Human Resources

Hosparus Health
05.2012 - 12.2017

Recruitment & Retention Manager

University Of Louisville Hospital
01.2009 - 05.2012

Master of Science - Human Resources Management

Indiana Wesleyan University

Bachelor of Science - Business

Indiana University Southeast

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Terri Montgomery