Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

Terri Moore

Fresno,CA

Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.

Overview

19
19
years of professional experience

Work History

Cashier Team Lead,

The Home Depot Inc
11.2021 - 06.2023
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Increased customer loyalty and retention.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Facilitated and logged store opening, closing, and shift changes.

Cashier

Save Mart Supermarkets - N. California Division
05.2020 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Bartender

The 500 Club Bar & Grill
04.2004 - 05.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Bachelor of Science - Drug And Alcohol Counselor

Post University
Waterbury, CT
08.2026

High School Diploma -

Riverside High School
Chattaroy, WA
06.1992

Skills

  • Special Assignments
  • Recordkeeping Compliance
  • Biological Materials
  • Belt Conveyors
  • POS Transactions
  • Meeting Quotas
  • Money Handling
  • Providing Feedback
  • Inventory Records
  • Inventory Audits
  • Merchandising Guidelines

Accomplishments

  • Trained [number] new hires on sales and service techniques.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier Team Lead,

The Home Depot Inc
11.2021 - 06.2023

Cashier

Save Mart Supermarkets - N. California Division
05.2020 - 11.2020

Bartender

The 500 Club Bar & Grill
04.2004 - 05.2020

Bachelor of Science - Drug And Alcohol Counselor

Post University

High School Diploma -

Riverside High School
Terri Moore