Terri Morris

Performed full-cycle chiropractic, massage and acupuncture medical billing, coding, posted charges, payments and adjustments.

• Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
• Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
• Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
• Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.

Answered telephones dealing with patients, insurance companies and attorneys.

Scheduled patients for 9 providers manually in a schedule book as well as in the computer program for accuracy.

Wrote clear and detailed clinical phone messages for physicians.

Completed registration for new patients.

Provided administrative support for physicians.

• Organized filing system for patient records, expediting access to essential documents when needed.

Resolved and clarified issues with patients treatments and insurance plans.

• Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
• Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.

Strictly followed all federal and state guidelines for release of information.

Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received.

Performed full-cycle chiropractic, massage and acupuncture medical billing, coding, posted charges, payments and adjustments.

• Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
• Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
• Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
• Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.

Answered telephones dealing with patients, insurance companies and attorneys.

Scheduled patients for providers manually in a schedule book as well as in the computer program for accuracy.

Wrote clear and detailed clinical phone messages for physicians.

Completed registration for new patients.

Provided administrative support for physicians.

• Organized filing system for patient records, expediting access to essential documents when needed.

Resolved and clarified issues with patients treatments and insurance plans.

• Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
• Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.

Strictly followed all federal and state guidelines for release of information.

Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received.

• Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

Greeted and assisted patients in a friendly and professional manner creating a positive first impression that set the tone for their visit, answering phone calls and scheduling appointments.

• Handled phone inquiries professionally, directing callers to appropriate resources or scheduling appointments as needed.

Updated patient forms and medical records accurately. Collected necessary paperwork, copays, and patient balances resulting in efficient patient flow.

• Streamlined the appointment scheduling process for increased efficiency and reduced wait times.
• Educated patients on available services, helping them make informed decisions about their healthcare needs.
• Developed strong relationships with patients through attentive listening and compassionate support during their visits.
• Consistently updated patient information in the database, maintaining accuracy and confidentiality of records.
• Organized patient files efficiently, enabling easy access for practitioners during appointments.
• Implemented new policies and procedures to improve workflow and maintain a professional environment.
• Collaborated with the chiropractic team to provide comprehensive care for patients, resulting in better health outcomes.
• Assisted chiropractors with patient care, contributing to an improved overall experience.
• Managed inventory of office supplies, reducing shortages and minimizing costs.

• Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Attended trade shows to represent company products, generate leads, and network with potential clients.
• Expanded customer base through networking and relationship building.