Excel
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses a Bachelor of the Arts in Psychology with a Social Welfare minor. In addition to a degree in higher education, served 11 years in the US Navy having great military bearing, outstanding attention to detail, supervisory skills as well as a team player, and the ability to stay calm in emergency, or escalated situations.
• Applied official coding conventions, rules from American Medical Association, and Centers for Medicare and Medicaid Services to assign diagnostic codes using the ICD-10 manual.
• Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
• Reviewed, analyzed, and managed coding of diagnostic, surgical, and treatment procedures contained in outpatient medical records.
• Posted insurance claim payments according to EOB's.
• Posted EFT, lockbox, and credit card payments.
• Collected patient payments and applied to accounts.
• Utilized various insurance sites and worked with PCP offices to apply for, and obtain, authorizations and referrals.
• Updated patient records with accurate, current insurance policy information prior to procedures or appointments.
• Proficient in AllScripts EHR system.
• Coordinated patient scheduling, check-in, check-out and payments for billing utilizing eClinicalWorks.
• Fast paced office, managing over 100 patients daily.
• Greeted patients in a helpful and friendly manner while representing the practice in the highest standards.
• Supported office staff and operational requirements with administrative tasks.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Averaged over 90 calls daily to schedule patient procedure appointments in respective doctors' calendars.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Thoroughly reviewed and ensured information was correct on orders.
• Proficiently utilized eCW (eClinicalWorks) to schedule appointments, close out orders, and attach referrals.
Typing 60 wpm
Excel
MS Power Point
MS Word
Massage Therapist