Terri Neal
Edmond,OK
Summary
Currently seeking a full-time, permanent position. Focused on maintaining a high standard of Customer Service with over 25 years of experience. Organized & skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Payment Specialist
HERTZ
08.2023 - Current
- Facilitates smooth communication with customers and sales to resolve payment issues and invoice errors promptly.
- Provides exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Research billing errors and discrepancies to initiate corrective action.
- Responds to customer inquiries and provided detailed account information.
- Performs various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Utilizes GAR, Carisma, Dash, Outlook Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Maintains accurate records of customer accounts, payments and payment plans.
- Enters client details and notes into system for interdepartmental access and review.
Tax Prior Period Specialist
Paycom Payroll
07.2021 - 03.2023
- The duties that were performed in the Tax Department as a tax specialist
- The responsibilities were to correct and/or file the clients employer state & federal payroll taxes as the company supervisor assigned the tax issues to me.
- This involved researching any error that had occurred during the payroll process that prevented the tax from being filed or filed incorrectly.
- Working directly with the appropriate agency it was necessary to verify the error, verify the current correct amount due and file the new return paying the tax bill either by check or online.
- Developed strong client relationships through consistent communication as to what the issues were and how they were resolved.
City Secretary
City of Bayou Vista
12.2018 - 10.2020
- As a city secretary, I also served as accounts payable and accounts receivable clerk for the city. I paid all of the city invoices and performed all payroll duties for city staff. It was my responsibility to ensure all vacation, PTO and sick leave accruals were correct.
- My responsibility to the citizens involved extensive customer service either on the phone or in person at city hall. This involved collaborating with various departments, such as police, fire, councilpersons, and mayor to resolve citizen inquiries quickly and effectively.
- Supported budget planning efforts by compiling financial data for review by city management staff.
- Coordinated travel arrangements for elected officials attending out-of-town conferences or meetings.
- Served as a liaison between City Council and the public, fostering a strong sense of community involvement and trust in local government.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Liaised between city and vendors and maintained effective lines of communication.
Court Administrator
Town of Trophy Club Municipal Court of Record
03.2016 - 09.2018
- As the Clerk of the Court, I was responsible for all activities of the Municipal Court
- I developed and administered all court projects, processes, and procedures
- Streamlined court processes by implementing efficient administrative procedures and systems.
- I ensured the court followed local, state, and federal laws, regulations, codes, and judicial standing orders
- I processed, posted, balanced, reconciled, and deposited payments for court services, bonds, probation, and citations
- I prepared and administered the court budget, forecasting annual funds for staffing, equipment, materials, and supplies; then I monitored and approved expenditures.
Court Clerk
Argyle Municipal Court
06.2015 - 03.2016
- As the clerk of the court I upheld all the duties of a municipal court from the filing of a citation to final disposition of the case
- These duties included issuing warrants, subpoenas, preparing trial dockets and hearings in accordance with State, Local and Federal Laws
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Assisted judges in streamlining court proceedings through diligent research and preparation of case materials.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Account Executive
Pioneer Credit Recovery, a Navient Co.
08.2008 - 04.2015
- My position was the first Texas Account Manager for Pioneer Credit Court Collection program in Texas. It was a new territory they hired me to manage.
- I reached out to prospective court clients across the state to negotiate contracts. I worked directly with Mayors, City Administrators, Judges, Police Chiefs and Court Administrators to implement and monitor the collection program.
- Providing exceptional customer service is always my main goal. I enjoy addressing client concerns promptly and effectively to ensure long-term loyalty. I developed strong relationships with both internal and external partners.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Municipal Court Clerk
Town of Bartonville
02.2007 - 08.2008
- I executed all administrative duties of the municipal court from filing of the citation/complaint to the final disposition.
- Boosted public satisfaction by providing exceptional customer service to individuals seeking information or assistance with municipal court matters, including defendants, attorneys, police and judge.
- Improved court efficiency by accurately maintaining and updating case files and dockets.
- I compiled all court reports including daily cash, council reports and the required State monthly, quarterly, and yearly OCA & DPS conviction reports
- I achieved the level of Texas Certified Municipal Court Clerk (CMCC) and was the 29th in the State to achieve this certification.
Court Representative Ll
City of Denton
01.2004 - 02.2007
- I did all the data entry and prepared complaints for citations (500+ daily) issued and filed by Denton PD, TWU PD, and UNT PD
- I was responsible for creating the new Laserfische document scanning procedure as the court was in the process of going paperless.
- Reduced scheduling conflicts by coordinating with multiple parties to establish agreeable hearing dates.
- Managed caseloads effectively, ensuring timely processing and resolution of cases.
- Provided exceptional customer service to all courtroom visitors, ensuring a positive experience within the judicial system.
Deputy District Clerk
Denton County, TX District Clerk
03.2002 - 01.2004
- As the Deputy District clerk, I performed all duties of the Office of the Attorney General Child Support Division litigation and court proceedings
- I filed new civil cases at the court window for customers and attorneys.
- Guided constituents through complex legal procedures, offering exceptional customer service during their interactions with the court system.
- Contributed to the reduction of backlogged cases through diligent case management and coordination with court personnel.
- Enhanced case processing efficiency by implementing digital filing systems and streamlining workflow.
- Collaborated with judges, attorneys, and other stakeholders to ensure timely resolution of pending legal matters.
Education
No Degree - Cosmetology & Cosmetology Instructor
Grayson County College
Denison, TX1986
High School Diploma -
GARLAND HIGH SCHOOL
Garland, TX05.1972
Skills
- Attention to Detail
- Strong Client Relations Skills
- Time Management
- Problem Solving
Salary Requirement
$19.00 hour
DATE AVAILABLE
With 2 Weeks Notice
Professional Development
- Completed Level I & Level II Court Clerk Certification in 2006 and reached the highest Level lll, Texas Certified Municipal Court Clerk in 2007
- Twice completed the Franklin Covey course: “7 Habits for Highly Effective People”
- Honored by the Town of Bartonville with “Resolution 2008-11” on May 20, 2008, for organization of the Town’s first annual spring clean-up
- Created a very successful court customer service survey online in Trophy Club
- Organized a successful warrant amnesty program and the State-Wide Warrant Round-up disposing of more than 80 warrants combined
- Initiated a new court ticket writer process while incorporating a paper-less court process saving the Town money on paper, toner, filing space and increasing court revenue
- Developed a warrant service process in partnership with Trophy Club PD that resulted in an increase of case disposition rates while earning the PD $50 for each case that resulted in the defendant meeting their obligation to the court and improving morale of police officers
References
- Hon. Judge Mark D. Chambers, JR, (817) 430-5120
- Hon. Judge Shellena Bivins, (903) 876-3414
- Mrs. Jennifer Dorsett, (817) 514-5715
- Mrs. Carmel Fritz, (702) 234-9995
- Mrs. LeAnn Klinger, (904) 510-3083
- Ms. Stephanie Berry, (469) 951-0538
- Steven Glickman, (214) 509-4626
- Adam Adams, (214) 975-0484
HOBBIES
I have two dogs, a Schnauzer named Yogi and a Schnoodle named Auggie. My husband and I like to travel, sometimes in our RV and sometimes Flying. We have a beautiful country and want to see as much as we can.
Timeline
Payment Specialist
HERTZ
08.2023 - Current
Tax Prior Period Specialist
Paycom Payroll
07.2021 - 03.2023
City Secretary
City of Bayou Vista
12.2018 - 10.2020
Court Administrator
Town of Trophy Club Municipal Court of Record
03.2016 - 09.2018
Court Clerk
Argyle Municipal Court
06.2015 - 03.2016
Account Executive
Pioneer Credit Recovery, a Navient Co.
08.2008 - 04.2015
Municipal Court Clerk
Town of Bartonville
02.2007 - 08.2008
Court Representative Ll
City of Denton
01.2004 - 02.2007
Deputy District Clerk
Denton County, TX District Clerk
03.2002 - 01.2004
No Degree - Cosmetology & Cosmetology Instructor
Grayson County College
High School Diploma -
GARLAND HIGH SCHOOL
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