Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terri Nearhood

Rockville,MD

Summary

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista

Harris Teeter
07.2021 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Community Engagements Team Member

Pandora's Mighty Soldiers
04.2015 - 01.2022
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Collected, arranged, and input information into database system.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Education

High School Diploma -

Southern Huntingdon County High/Middle School
Three Springs, PA
05.2015

Skills

  • Beverage Preparation
  • Opening and closing duties
  • Inventory Management
  • Friendly and outgoing
  • Adaptive and creative
  • Team Leadership & New Hire Training
  • Cleanliness
  • Multitasking Abilities & Organizational Skills

Certification

  • Certified Barista, Harris Teeter - 7/15/2021 - Current
  • Certified Barista Trainer, Harris Teeter - 12/9/2021 - Current

Timeline

Barista

Harris Teeter
07.2021 - Current

Community Engagements Team Member

Pandora's Mighty Soldiers
04.2015 - 01.2022

High School Diploma -

Southern Huntingdon County High/Middle School
Terri Nearhood