Terri Neumann
Bellingham,WA
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
10
10
years of professional experience
Work History
Concierge
The Bellingham at Orchard
10.2017 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Receptionist
Lighthouse Memory Care
06.2015 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.'
- Managed approximately 30 incoming calls and faxes per day from customers.
Education
Bachelor of Arts - Psychology And Sociology
Western Washington University
Bellingham, WA12.2014
Skills
- Detail-oriented approach
- Superior organization
- Exceptional communication
- Team player mentality
- Outstanding customer service
- Strong work ethic
Timeline
Concierge
The Bellingham at Orchard
10.2017 - Current
Receptionist
Lighthouse Memory Care
06.2015 - 07.2017
Bachelor of Arts - Psychology And Sociology
Western Washington University
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