Terri Oliver
Summary
Creative Business Owner with exceptional background spent in Sales. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing over 17 years of sales experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
20
20
years of professional experience
Work History
Business Owner
A Class Above
03.2020 - 10.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Supervisor dispatcher
Keane group
09.2017 - 11.2019
- Perform duties as staffing, scheduling and assigning work, providing insight to the communications director for performance evaluations, and disciplinary actions up to and including written reprimands
- Assigns dispatcher breaks and lunches as staffing
- Knowledge in operating various commonly used office equipment and electronic media
- High level of organizational skills
- Ability to work in a team environment
- Ability to work well under pressure
- Strong computer skills, with strong proficiency in MS office especially Excel
- Knowledge of DOT regulations and compliance
- Input dispatch records/logs in data entry
- Scheduling transportation for drivers who travel out of town
- Inspect trucks to ensure safety for the drivers
- Control the gate to make steps are followed for the safety of our employees and vendors.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Retail Manager
Versona
05.2016 - 08.2017
- Provide customer service by greeting and assisting customers
- Monitor sales activities to ensure that customers receive satisfactory services
- Inventory stock and reorder when inventory drops to a specific level
- Assign employees to specific duties and make sure tasks are completed in a timely manner
- Keep records of purchases, sales, and requisitions
- Review inventory and sales records to prepare reports for management and budget department.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
Retail Sales Manager
Kohl's Department Store
05.2013 - 02.2016
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Hire, train, and evaluate personnel in sales
- Keyholder open and close the store, make bank deposit
- Train in orientation about 10-15 employees a week.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Administrative Assistant
Harris County Criminal Justice Center
03.2008 - 12.2012
- Prepare and process legal documents and papers, such as summons, subpoenas, complaints, appeals, motions, and pretrial agreements
- Receive and place calls
- Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Pharmacy Technician
CVS Pharmacy
01.2004 - 10.2006
- Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques
- Receive written prescriptions or refill requests and verify that information is complete and accurate.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Education
Certified Pharmacy Technician -
National Institute Of Houston
08.2006
Business Associate Degree -
Meridian Community College
05.1992
High School Diploma -
Enterprise High School
Enterprise, MS05.1989
Skills
- Sales and Marketing
- Customer and Personal Services
- Critical thinking
- Service Orientation
- Complex Problem Solving
- Production and Processing
- Quality Control Analysis
- Operation and Control
- Verbal communication
- Listening Skills
- Decision Making
- Problem Solving
- Negotiation
- Assertiveness
- Resources Allocation
- Staff Management
- Project Management
- Employee Training
- Employee Development
- Public Speaking
- Sales Planning
- Sales Strategies
- Process Improvement
- Issue Resolution
- Coaching and Mentoring
- Business Marketing
- Budgeting and Cost Control
References
- Janet Hart, Fleet coordinator, 432-210-3717
- Yvette Portillio, Assistant Store Manager, 432-235-2766
- Brian Gaddis, Oil field facility manager, 432-234-5880
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner
A Class Above
03.2020 - 10.2023
Supervisor dispatcher
Keane group
09.2017 - 11.2019
Retail Manager
Versona
05.2016 - 08.2017
Retail Sales Manager
Kohl's Department Store
05.2013 - 02.2016
Administrative Assistant
Harris County Criminal Justice Center
03.2008 - 12.2012
Pharmacy Technician
CVS Pharmacy
01.2004 - 10.2006
Certified Pharmacy Technician -
National Institute Of Houston
Business Associate Degree -
Meridian Community College
High School Diploma -
Enterprise High School
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