Terri Opsahl
Spokane,Washington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Office Manager
Bergerson Construction, Inc.
Astoria, OR
12.2011 - 01.2019
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance. Prepared proposals per management.
- Determined staffing requirements, interviewing, hiring and training new employees. Administered employee benefits, performance reviews and labor law compliance.
- Administered payroll and maintained proper documentation of employee personnel.
- Prepared monthly journal entries and reconciled general ledger accounts. Reviewed bank reconciliations to ensure accuracy.
- Maintained accurate records of all transactions, including accounts payable and receivable, payroll and general ledger entries.
- Assisted with the preparation of financial statements and reports for management review.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Insurance Agent (Health & Life)
Knutsen Insurance & NW & Associates
Astoria, OR
04.2003 - 12.2011
- Scheduled meetings with prospective clients to discuss available products and services.
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Increased the total business by 200%in less than 4 years. Maintained 90% retention of business.
Human Resources Manager
Ag-Bag International
Warrenton, OR
03.1996 - 04.2003
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Handled employee discipline and termination to address policy infractions.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Held exit interviews and documented information discussed with employees.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Ensured compliance with federal, state and local employment laws.
- Reported on workplace health and safety compliance to superiors.
- Suggested promotions and wage increases according to employee performance.
Education
Bachelor of Arts - Human Resources
Linfield College
McMinnville, OR05-1996
Skills
- Customer Service
- Office Management
- Data Entry
- Financial Reporting
- Benefits Management
- Recordkeeping
- Staff Hiring
Timeline
Office Manager
Bergerson Construction, Inc.
12.2011 - 01.2019
Insurance Agent (Health & Life)
Knutsen Insurance & NW & Associates
04.2003 - 12.2011
Human Resources Manager
Ag-Bag International
03.1996 - 04.2003
Bachelor of Arts - Human Resources
Linfield College
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