Terri Parrish
Rockford,IL
Summary
Dynamic Logistics Specialist with a proven track record at Sems and Specials, adept at optimizing supply chain efficiency and enhancing inventory accuracy. Skilled in logistics analysis and customer service, I excel in building strong vendor relationships and resolving complex issues, ensuring timely deliveries and high customer satisfaction.
Overview
13
13
years of professional experience
Work History
Logistics Specialist
Sems and Specials
01.2016 - 09.2025
- Coordinated logistics operations to streamline supply chain processes and enhance efficiency.
- Developed and implemented inventory management procedures, reducing discrepancies and improving accuracy.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Analyzed shipment data to identify trends, facilitating proactive decision-making for resource allocation.
- Utilized advanced logistics software to track shipments and monitor inventory levels effectively.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Provided customers with status updates for tracked packages.
- Tracked and managed transfer paperwork such as packing lists.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Built long-term relationships due to prompt and courteous service.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Customer Service Representative
Navistar Defense
04.2012 - 11.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
GED -
Board of Education
Rockford IlSkills
- Operating forklifts
- Inventory counting
- Logistics analysis
- Warehouse management
- Safety practices
- Materials handling
- Shipment receiving
- Transportation planning
- Shipment coordinating
- Logistics software proficiency
- Cycle counting
- Inspecting goods
Timeline
Logistics Specialist
Sems and Specials
01.2016 - 09.2025
Customer Service Representative
Navistar Defense
04.2012 - 11.2015
GED -
Board of Education