Terri Persinger
Wheeling,WV
Summary
Innovative and goal-oriented professional committed to efficiency improvements. Drives company growth through implementing processes and procedures to improve quality products. Team player as well as individual professional able to accomplish tasks with little supervision.
Overview
8
8
years of professional experience
Work History
Project and Implementation Specialist
Healthcare Finance Direct
Bakersfield, CA
07.2021 - Current
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Cultivated relationships with sales team to support and supply corrective actions.
- Aided senior leadership in identifying issues and working on solutions.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Fostered relationships with vendors to promote positive working relationships.
- Updated operational methods, tracked information and compiled data to improve efficiency.
- Identified, reviewed and applied policies and procedures.
Group Implementation and Support Coordinator
The Health Plan
Wheeling, WV
01.2016 - 10.2020
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Oversaw productivity streams for ongoing and special projects.
- Oversaw expenditures and worked with accounting department to manage budgets.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Devised and implemented improvements to client ID card procedures to expedite process.
- Interacted with clients and vendors professionally by phone, email and in-person to provide information.
- Led comprehensive training and composed user manual for staff members.
Scheduling Coordinator
Good Shepherd Nursing Home
Wheeling, WV
05.2013 - 12.2015
- Completed skilled administrative work to support all office staff and operational requirements.
- Supported director of nursing through coordinating all administrative operations.
- Maintained current and accurate medical records for over 300 patients.
- Managed master calendar for entire nursing staff including charge nurses, LPN's, and nursing assistances.
Education
Bachelor of Science - Business Administration And Management
West Liberty University
West Liberty, WV05.2004
Skills
- Strategic Planning
- MS Office
- Operational improvement
- Problem resolution
- Project organization
- Excel spreadsheets
- Excellent analytical and problem-solving skills
Timeline
Project and Implementation Specialist
Healthcare Finance Direct
07.2021 - Current
Group Implementation and Support Coordinator
The Health Plan
01.2016 - 10.2020
Scheduling Coordinator
Good Shepherd Nursing Home
05.2013 - 12.2015
Bachelor of Science - Business Administration And Management
West Liberty University