Terri Phelps
Greenfield,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance client engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
PCA
Comprehensive Home Care
10.2023 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Followed directions of licensed nurses to administer medications and treatments.
Real Estate Broker
Terri Phelps Real Estate
05.2005 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Compared properties possessing similar features to determine competitive market prices.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Managed approximately 40 incoming calls, emails and texts per day from customers.
- Accounting and reporting.
Body Work Practitioner
Self-Employed
01.2003 - 01.2019
- All aspects of mind-body care, Addressed a diverse population with different physical and emotional needs, Designed programs to reduce pain/stress/anxiety, Created group cycling classes for all ages to empower growth and emotional well-being
- Recorded patients' health histories and provided over 10 consultations weekly.
Transportation Options Manager/ Bookkeeper/Case Worker
Franklin Regional Transit Authority
10.1995 - 01.2002
- Worked with families to remove a transportation barrier to education, childcare, and/or training, Worked with families to assist in coordinating a vehicle through the Access to Jobs Program, Researched a need for transportation in Franklin County for people with disabilities, through a grant funded by the Department of Education, Collaborated with other Community Agencies, Intake and client need assessment
- Developed plans for success, All reporting duties to the state for the programs on a monthly basis, All bookkeeping duties for the FRTA
- Maintained detailed records of all transactions for audit purposes, ensuring full transparency across the organization.
- Case management for up to 30 families per month.
Education
Bachelor of Arts in General Studies with a focus in Social Psychology -
Southern New Hampshire University
Manchester, NH06.2018
Skills
- Emotional Support
- Compassionate Care
- Contract Negotiation
- Patient interviewing
- Treatment Administration
- Project management experience
- Teamwork and Collaboration
- Accounting
Certification
- Real Estate Broker
- Spinning Instructor
- Massage Therapy
- Reiki I and II
- MELT Method
- CPR/AED
Timeline
PCA
Comprehensive Home Care
10.2023 - Current
Real Estate Broker
Terri Phelps Real Estate
05.2005 - Current
Body Work Practitioner
Self-Employed
01.2003 - 01.2019
Transportation Options Manager/ Bookkeeper/Case Worker
Franklin Regional Transit Authority
10.1995 - 01.2002
Bachelor of Arts in General Studies with a focus in Social Psychology -
Southern New Hampshire University
- Real Estate Broker
- Spinning Instructor
- Massage Therapy
- Reiki I and II
- MELT Method
- CPR/AED
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