Terri Pickett
Horn Lake,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Providing excellent patient care and expressing concern for patient well being and company productivity.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Hollywood Casino Tunica
Tunica, MS
01.2024 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Assisted with luggage storage upon request.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Server
Chili's Bar and Grill
Southaven, MS
03.2023 - 12.2023
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
Server
Texas Roadhouse
Memphis, TN
07.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
Medical Assistant
Regional One Health Medical Center
Memphis, TN
04.2022 - 09.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Associate of Applied Science - Medical Assisting
Concorde Career College
Memphis, TN04-2024
Diploma Of Completion - Medical Assisting
Concorde Career College
San Diego, CA10-2021
Skills
- Guest Relations
- Concierge support
- Customer Service
- Data Entry
- Information Protection
- Reservation Management
- Complaint Handling
- Computer Skills
- First Aid Training
Affiliations
- Book Club Activity
- Listening to podcast
- Fishing
- Cosmetology
- Visit elder family members out of town
Accomplishments
- Medical Assistant Diploma
- Most valuable employee
- Most tipped employee
- Highest seller
- Most requested server
Languages
English
Professional
References
References available upon request.
Timeline
Guest Service Representative
Hollywood Casino Tunica
01.2024 - Current
Server
Chili's Bar and Grill
03.2023 - 12.2023
Medical Assistant
Regional One Health Medical Center
04.2022 - 09.2022
Server
Texas Roadhouse
07.2021 - 01.2023
Associate of Applied Science - Medical Assisting
Concorde Career College
Diploma Of Completion - Medical Assisting
Concorde Career College
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