Summary
Overview
Work History
Education
Skills
Timeline
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Terri Plunkett

Adams,TN

Summary

Dynamic Accounts Payable/Receivables Manager at Gary Mathews Motors, recognized for enhancing invoice processing efficiency and ensuring compliance with tax laws. Skilled in cash flow management and adept at resolving customer issues with empathy, developed comprehensive procedures that improved operational consistency and minimized risk exposure.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional in title documentation field, offering readiness to excel in maintaining accurate records and managing essential paperwork. Adept at ensuring compliance and accuracy, contributing to overall operational success. Reliable in team settings, adaptable to evolving demands, with keen eye for detail and organizational skills that streamline processes.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Accounts Payable/Receivables Manager

Gary Mathews Motors
09.2019 - Current
  • Improved invoice processing efficiency by implementing new accounts payable system.
  • Ensured compliance with all relevant tax laws through diligent record-keeping of taxable transactions.
  • Developed and maintained comprehensive procedures manuals for accounts payable/receivable operations, ensuring consistency and compliance with company policies.
  • Oversaw month-end closing activities, ensuring timely preparation of financial statements for management review.
  • Monitored credit limits for customers, minimizing risk exposure related to uncollectible accounts receivable balances.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Customer Service Representative

Gary Mathews Motors
09.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.

Title Clerk

Gary Mathews Motors
08.2019 - Current
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
  • Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Minimized risk of fraud, conducting in-depth verification of signatures and identification on title documents.

Director of Preschool

United Methodist Church
Clarksville, TN
06.2007 - 05.2019
  • Supervised teaching staff and resolved issues.
  • Maintained compliance with state licensing regulations through diligent record keeping and routine inspections preparation.
  • Collaborated with staff to create an inclusive environment, accommodating diverse learning needs.
  • Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
  • Hired and trained new preschool employees.
  • Led staff training sessions on early childhood education best practices, enhancing overall teaching quality.
  • Stayed current on guidelines to maintain compliant program operations.

Education

High School Diploma -

Honaker High School
Honaker, VA
05-1997

Skills

  • Payment scheduling
  • Invoice processing
  • Accounts receivable management
  • Cash flow management
  • Expense reporting
  • General ledger maintenance

Timeline

Accounts Payable/Receivables Manager

Gary Mathews Motors
09.2019 - Current

Customer Service Representative

Gary Mathews Motors
09.2019 - Current

Title Clerk

Gary Mathews Motors
08.2019 - Current

Director of Preschool

United Methodist Church
06.2007 - 05.2019

High School Diploma -

Honaker High School

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