TERRI RAINES
SPRINGFIELD,VA
Summary
Hardworking transportation professional with over 15 years of driving experience, valid license and clean history. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus.
Efficient full time combo driver with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.
Overview
19
19
years of professional experience
Work History
Driver/Shop Steward
UPS
8200 Alban Rd, Virginia
10.2004 - Current
- Delivered goods and products to customer on time and in excellent condition
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Upheld high standards of professionalism and discretion when working with high-value clients
- Kept management looped in on daily activities by logs with information such as mileage, gas use and any special incidents
- Maintained accurate logs of all deliveries, including EAMS and AIRS information
- Immediately addressed problems with customers to promote speedy resolution
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
Driver
BioReference Laboratories Inc.
Clarksburg, MD
11.2016 - 04.2017
- Delivered goods and products to customer on time and in excellent condition
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
- Picked up medical specimens from 17 businesses within 100 square mile territory daily
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries
- Inspected truck prior to delivery, checking for proper stowage of packages
- Picked products for specific routes according to pick sheets
- Maintained accurate stock records and schedules
- Picked up incoming stock and delivered materials to designated locations
Skills
- GPS and route planning
- Order picking and processing
- Commercial driving
- Safety standards and protocols
- City and non-city driving
- Transportation
- Materials transport
- Database management
- Processes and procedures
- Shipping and packaging
- Equipment operation
- Safety and compliance
- Safe vehicle operation
- Needs assessment
- Account development
Timeline
Driver
BioReference Laboratories Inc.
11.2016 - 04.2017
Driver/Shop Steward
UPS
10.2004 - Current
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