Terri Ralph
Greenville,TX
Summary
I am a compassionate,loving person. I have an ability to get along with all types of people,creating a sense of connection and community. I've always enjoyed working with the elderly and children. I developed a strong public relation skill set from being an on-site manager of a 55+ community for 7 years,and 3 years managing an all age community. I also learned communication skills, conflict resolution from being a treatment foster parent for 7 years having completed over 120 hours of foster parent training. I am a team player, self motivated, honest and reliable.
Overview
17
17
years of professional experience
Work History
On-Site Resident Manager
College Place MHC /First Commercial Properties NW
07.2021 - 02.2024
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Used Rent Manager software to maintain resident database of personal information, repairs and lease agreements.
- Reviewed rental applications efficiently yet thoroughly to fill vacancies quickly without sacrificing quality control measures.
- Collected, recorded and deposited monthly rents from over 227 tenants.
On-Site Resident Manager
AlderTrails 55+ MHC / First Commercial Properties
07.2014 - 06.2022
- Streamlined administrative processes, increasing efficiency in property management operations.
- Supervised contractors and vendors, ensuring timely completion of projects within budget constraints.
- Created informative newsletters for residents, keeping them updated on important announcements or upcoming events in the community.
- Maintained compliance with local housing regulations by staying informed about changes in legislation affecting rental properties.
- Managed property upkeep, ensuring a clean and well-maintained living environment for residents.
- Consistently ensured prompt rent payments from tenants through effective communication and timely follow-up on overdue accounts.
- Provided exceptional customer service when handling tenant inquiries or complaints, demonstrating empathy while finding effective solutions.
- Developed strong relationships with tenants, fostering a positive living atmosphere and reducing turnover.
- Organized community events to promote resident engagement and foster a sense of belonging among neighbors.
- Maintained accurate financial records, submitting detailed reports to property owners on a monthly basis.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
Caregiver
Marth & Mary At Home Care
10.2011 - 06.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Treatment Foster Parent
Kitsap Mental Health Services
08.2007 - 05.2014
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
- Established clear boundaries within the home environment that promoted respect for themselves and others.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Enhanced the well-being of foster children by providing a safe, nurturing environment and addressing emotional, social, and educational needs.
Education
High School Diploma -
Skyline High School
Salt Lake City, UT06.1979
Skills
- Tenant relations
- Property Management Expertise
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Reliability
- Customer service-focused
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Client Relations
- Written Communication
Timeline
On-Site Resident Manager
College Place MHC /First Commercial Properties NW
07.2021 - 02.2024
On-Site Resident Manager
AlderTrails 55+ MHC / First Commercial Properties
07.2014 - 06.2022
Caregiver
Marth & Mary At Home Care
10.2011 - 06.2014
Treatment Foster Parent
Kitsap Mental Health Services
08.2007 - 05.2014
High School Diploma -
Skyline High School
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