Terri Ramsey
Greenfield,IN
Overview
34
34
years of professional experience
Work History
Guest Relations
Indianapolis Zoo
03.2025 - Current
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Resolved [Type] and [Type] guest issues and escalated unresolved problems to management to promote good customer relations.
Unit Secretary
Community Hospital North
01.2003 - 01.2006
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
Unit Secretary
Hancock Regional Hospital
01.1992 - 01.1996
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Morristown High School
Morristown, IN05-1987
Skills
- Guest relations
- Healthcare staff relations
Timeline
Guest Relations
Indianapolis Zoo
03.2025 - Current
Unit Secretary
Community Hospital North
01.2003 - 01.2006
Unit Secretary
Hancock Regional Hospital
01.1992 - 01.1996
No Degree -
Ivy Tech Community College of Indiana
High School Diploma -
Morristown High School