Terri Raynor

Administrative Assistant

Arkansas Department Of Human Services

Little Rock, AR

04.2002 - 09.2011

Restocked supplies and placed purchase orders to maintain adequate stock levels.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Coordinated bookkeeping activities in QuickBooks and Lawson.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Organized weekly staff meetings and logged minutes for corporate records.
Created PowerPoint presentations for business development purposes.
Executed record filing system to improve document organization and management.
Created detailed expense reports and requests for capital expenditures.
Coached new employees on administrative procedures, company policies and performance standards.
Handled client correspondence and tracked records to foster office efficiency.
Arranged rapid office equipment repair and maintenance with vendors.
Maintained staff directory and company policy handbook for human resources department.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed Access databases converting complex data into easy-to-interpret data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Scheduled office meetings and client appointments for staff teams.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Prepared project documents, reports and brochures.
Produced highly accurate internal and external letters and memoranda.
Enhanced business recordkeeping by developing and optimizing organizational approaches for [Type], [Type] and [Type] records.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Maximized quality assurance standards and controlled downtime to meet revenue targets.
Resolved customer concerns efficiently to promote satisfaction and loyalty.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Scheduled meetings booked meeting rooms and prepared meeting agendas.
Handled incoming and outgoing mail.
Supported enterprise-wide rollout of [Type] tool by aiding with design, development and deployment of key features.
Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.