Terri Cain

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Received incoming supplies and stocked in correct locations.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
• Counted and labeled prescriptions with correct item and quantity.
• Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
• Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
• Increased customer satisfaction, providing compassionate care and detailed medication instructions.
• Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
• Ensured clean and organized work environment, complying with safety and hygiene standards.
• Conducted regular medication inventory audits to prevent stock shortages and overages.
• Re-stocked shelves with prescribed medications and health care products.
• Generated labels for prescriptions and maintained accurate records.
• Answered questions regarding medication instructions and usage.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Resolved concerns with products or services to help with retention and drive sales.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Communicated with vendors regarding backorder availability, future inventory and special orders.

As a Caddie I was responsible for watching the dogs in my care and making sure that they were safe and entertained. When I moved into the Yard Lead position my responsibilities were to teach and train the other Caddies. Help maintain the conditions of the yards , schedule where Caddies were supposed to work and administer temperament test to dogs for acceptance to club. I also wrote report cards for animals who needed them and oversaw the feeding and medication administrations for our boarding dogs.

• Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
• Kept dogs safe by remaining alert to environmental conditions such as .
• Checked animals for injury and illness, writing copious notes regarding symptoms for Yard Supervisors review.
• Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
• Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
• Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
• Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
• Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
• Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
• Laundered soiled animal bedding immediately to reduce infection, using appropriate chemicals.
• Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow
• Observed animals and conducted examinations to identify signs of injury, illness or disease.
• Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
• Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
• Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
• Unloaded and organized supplies and product inventory to maximize team efficiency.
• Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
• Washed, groomed and trimmed each animal to enhance coat health.
• Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
• Identified animal health concerns and discussed problems with owners.
• Maintained clean and orderly play yards, kennels and cages.
• Collected and documented animal information such as weight, size, physical condition and food intake.
• Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
• Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet’s condition.

• Verified and filled over 100 prescriptions per day in busy pharmacy setting.
• Managed medication stocks, including conducting counts, labeling products and maintaining controls.
• Established and updated patient profiles, including lists of medications and insurance details.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Compiled customer demographic, allergy and medical history background.
• Maintained clean and organized pharmacy shelving and work areas.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Received, reviewed, dispensed, and labeled over 100 prescriptions daily with expert accuracy.
• Prepared and submitted claims to insurance companies for payment.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.