Summary
Overview
Work History
Education
Skills
Timeline
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Terri Reyes

East Palatka,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager

Arbor Barber Tree Specialists
08.2020 - Current
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow between owners, crew and sales team.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment by conducting cost comparisons across several sales platforms
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services such as, debris removal services and stump grinding subcontractors.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed approximately 15-20 incoming calls and emails per day from customers.
  • Maintained positive customer relations by addressing and resolving issues as efficiently and quickly as possible.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Manager

Hearing Healthcare Advocates
04.2014 - 08.2020
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment by contacting and established relationships with multiple vendors.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships between upper management and staff for 3 clinics.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents, personnel records and patient records as mandated by HIPAA guidelines.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently for 3 clinic locations.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained positive patient relations by addressing any issues and concerns then implementing successful corrective actions.
  • Maintained professional demeanor by staying calm and respectful when addressing unhappy or angry patients.

Education

High School Diploma -

Crescent City High School
Crescent City, FL
06.1990

Skills

  • Staff Management
  • Administrative Support
  • Bookkeeping
  • Data Entry
  • Insurance Billing/Claims Reconciliation
  • Expense Reporting
  • Office Management
  • Operations Management
  • Organizational Skills
  • Payroll and Budgeting
  • Clear Oral/Written Communication
  • Excellent Multi-Tasking Ability
  • Clerical Support
  • Mail Handling
  • Credit and Collections
  • Financial Reporting
  • Account Reconciliation
  • Documentation and Control
  • Scheduling and Calendar Management
  • Customer Relations

Timeline

Office Manager

Arbor Barber Tree Specialists
08.2020 - Current

Office Manager

Hearing Healthcare Advocates
04.2014 - 08.2020

High School Diploma -

Crescent City High School

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Terri Reyes