Terri Reynolds
Baltimore,Maryland
Summary
Experienced professional with strong organizational and interpersonal skills, deep understanding of various business sectors. Passionate about driving operational efficiency and fostering strong relationships within organizations. Dedicated to supporting company goals and objectives through strategic thinking and effective communication. Committed to making a positive impact and adding value.
Overview
12
12
years of professional experience
Work History
Pet Sitter
Freelance
Maryland
01.2017 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Administered medication to pets as prescribed, ensuring their health and wellbeing.
Customer Service Representative
TransCore
Middle River, MD
03.2025 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant
Walton & Company
Hunt Valley, MD
08.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Negotiated with vendors to reduce office supply costs.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Enhanced customer satisfaction by ensuring timely and accurate quotes for products and services.
Operations Lead
RXO Inc
Curtis Bay, MD
02.2024 - 06.2024
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Oversaw problem resolution to address barriers to operational efficiency.
- Generated reports detailing findings and recommendations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel.
Sales Manager
Rent A Center
Catonsville, MD
01.2023 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Senior Floor Manager
Hudson News
BWI Airport
03.2015 - 12.2016
- Facilitated the successful launch of new product lines by coordinating promotional events and in-store displays.
- Supported company-wide initiatives such as sustainability programs or charitable events by promoting awareness among staff members and customers alike.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper cash drawer reconciliation at the end of shifts.
- Streamlined floor operations by implementing efficient scheduling and staff management strategies.
- Continuously analyzed sales data to identify trends and opportunities for growth, making strategic adjustments as necessary to drive results.
Department Manager
Petco
Columbia, Maryland
06.2013 - 03.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced stores efficiency by streamlining processes and implementing time-saving strategies.
Education
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Ottawa University
Ottawa, Kansas01.2011
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Anne Arundel Community College
Arnold, Maryland01.2010
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Immaculata University
Malvern, Pennsylvania01.2009
Highschool - undefined
Mt. Hebron
Ellicott City, Maryland01.2008
Skills
- Project Management
- Problem Solving
- Communication
- Time Management
- Critical Thinking
- Computer Skills
- 15 Years of Customer Service
RESPONSIBILITIES
Develop & maintain business strategies to ensure productivity of organization. Recruit/supervise tasks related to client procurements, billings, and individual contractor services as required. Initiate/verify client requisitions. Maintaining an efficient & productive workspace/environment.
Timeline
Customer Service Representative
TransCore
03.2025 - 06.2025
Administrative Assistant
Walton & Company
08.2024 - 02.2025
Operations Lead
RXO Inc
02.2024 - 06.2024
Sales Manager
Rent A Center
01.2023 - 05.2023
Pet Sitter
Freelance
01.2017 - Current
Senior Floor Manager
Hudson News
03.2015 - 12.2016
Department Manager
Petco
06.2013 - 03.2015
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Ottawa University
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Anne Arundel Community College
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Immaculata University
Highschool - undefined
Mt. Hebron